Four Queens Hotel Casino-posted about 1 year ago
Full-time • Entry Level
Las Vegas, NV
Accommodation

The Marketing-Player Club Representative is responsible for promoting the company's player's club, enrolling new members, and assisting existing members with transactions. This role focuses on creating an engaging environment for guests while ensuring all interactions are courteous and informative. The representative must maintain knowledge of the slot club and handle various administrative tasks related to the player's club program.

  • Promotes player's club program and encourages new member enrollment.
  • Assists existing members with player's club transactions.
  • Completes appropriate paperwork for transactions.
  • Explains the Ticket-in/Ticket-out Redemption process to guests.
  • Identifies and resolves guest concerns effectively.
  • Maintains accurate departmental paperwork on a daily basis.
  • Stocks gift inventory and maintains a neat public and storeroom area.
  • Assists with the Free Pull program when necessary.
  • Provides assistance during special events and performs other duties as assigned.
  • High school diploma or equivalent required.
  • Ability to read and comprehend instructions and information.
  • Excellent communication skills and professional personal appearance.
  • Ability to meet company's production and quality standards.
  • Must tolerate areas with secondary smoke and high noise levels.
  • Ability to stand and talk for extended periods of time.
  • Ability to lift 10-20 pounds.
  • Previous guest service experience preferred.
  • Ability to learn new software applications (LMS hotel system and Oasis slot and casino system).
  • Typing speed of at least 25 words per minute.
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