Marketing Operations

Inspira Education-posted about 11 hours ago

Full-time • Mid Level

Hybrid • New York, NY

11-50 employees

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We’re expanding our CRM operations team and looking for a Marketing Operations professional to help scale and strengthen the systems and processes we’ve already begun building. This is a highly impactful role where you’ll partner closely with our existing CRM leadership and collaborate with marketing, sales, and student success teams to drive efficiency as we continue to grow globally. In this role, you’ll support and enhance our CRM operations by improving workflows, refining processes, and ensuring our systems evolve alongside the business. You’ll work hands-on in HubSpot, helping enable DTC sales motions, reporting, and day-to-day execution across teams. If you enjoy translating business needs into scalable CRM solutions and thrive in a fast-paced, collaborative environment, this role will be a great fit. You’ll play a key role in scaling Inspira’s revenue funnel by supporting process improvements, enabling teams with the right tools and data, and contributing to actionable business insights. The ideal candidate is detail-oriented, proactive, and brings a strong bias toward action, problem-solving, and continuous improvement. This is a hybrid role that requires you to be in person in our NYC office 4 days a week.

Collaborate with sales, marketing, and operations teams to enhance operational excellence and rigor in the business
Define, develop, and implement sales, marketing, and student success support systems and scalable processes
Work closely with key stakeholders/cross-functional teams to understand operational needs and improve existing workflows
Educate the sales, marketing, and student success teams about process changes and system updates, keeping them informed about change management
Assist the team in finding simple and scalable process solutions for day-to-day challenges
Ensure data accuracy in HubSpot CRM
Lead all attribution infrastructure - UTM tracking, Google Analytics, Ad platforms
Integrate all of our platforms, e.g., GTM, GA4, and HubSpot
Integrate our third-party tools with GTM, GA4, and HubSpot (e.g., webinar tools, outgrow, etc.)
Write and maintain documentation for operation processes
Prepare ad hoc analyses and participate in special projects as needed
Create and maintain reports and dashboards that facilitate quick decision-making at scale
Drive process improvement, adoption, and effectiveness at all levels of the sales process

4+ years of experience in Business, Sales, Success Operations, or a similar role
Proven experience collaborating with sales, marketing, and operations teams to drive strategic initiatives
Bachelor’s degree required, Masters degree preferred
Experience in a startup environment and a demonstrated ability to work within a scaling team, ideally having been part of a team with less than 50 employees
Strong knowledge and understanding of sales and customer success disciplines
Solid functional understanding of HubSpot CRM, with robust experience in creating and maintaining reports and dashboards
Excellent analytical thinking skills, with the ability to break down ambiguous problems into clear, manageable components and identify optimal solutions
Exceptional verbal and written communication skills, along with strong organizational abilities; experience in project or program management is a plus
Strong problem-solving and troubleshooting skills, with the ability to escalate issues and roadblocks as necessary
Commitment to drive actionable outcomes and results
Ability to balance a sharp focus on measurable outcomes with genuine empathy for people, customers, and the business. Flexible team player with a proactive approach
High energy, humility, and the capacity to work effectively with diverse personalities
This is a hands-on position; the ideal candidate must be willing to "roll up their sleeves”

100% coverage of health, vision, and dental benefits
Flexible Paid-time Off
Learning and Development Budget
Retirement Savings Plans - 401k with matching
Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network), AAPI, Rainbow (LGBTQIA+), Gender+, LatinX, Black Excellence, Disability Community, and Veterans

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