Marketing Operations & Experience Intern

U.S. Ski and Snowboard Association • Park City, UT

8h • $20 • Hybrid

About The Position

The Marketing Operations & Experience Intern
will support initiatives that enhance member engagement, marketing effectiveness, and customer experience at U.S. Ski & Snowboard. Over the course of the summer, the intern will contribute to projects across email marketing, CRM segmentation, and member communications. Interns participate in a structured summer program that includes mentorship from department leaders, exposure to multiple teams across the organization, and professional development opportunities. The experience culminates in a final presentation highlighting project outcomes, insights, and recommendations.

About Us:

U.S. Ski & Snowboard is committed to lead, encourage, and support athletes in achieving excellence and making the United States of America the Best in the World in Olympic skiing and snowboarding. We are committed to fostering, cultivating and maintaining a culture of diversity, equity, and inclusion by creating an environment in which diversity is valued, equity is striven for, and inclusion is embraced.

Requirements

• Current junior, senior, or recent graduate pursuing a degree in Marketing, Business, Communications, Data Analytics, Information Systems, or a related field
• Strong interest in marketing technology, CRM platforms and email marketing tools.
• Strong written communication skills and ability to create clear, engaging content.
• Demonstrated analytical thinking and interest in segmentation and data analysis.
• Strong attention to detail.
• Familiarity with Excel or Google Sheets for basic data analysis (sequel or python a plus).
• Ability to manage multiple projects and work effectively in a collaborative, fast-paced environment.

Nice To Haves

• Experience with or interest in design tools such as Canva is preferred.
• Working knowledge of AI tools a plus.

Responsibilities

• Assist with member welcome kit development and production, including copywriting, project coordination, vendor communication, and fulfillment planning.
• Support email marketing initiatives including drafting content, building templates, assisting with campaign execution, and tracking campaign performance.
• Contribute to CRM and data projects within Salesforce, including customer segmentation and improving customer journey workflows.
• Provide customer service and engagement support, responding to inquiries and identifying trends that may improve the member experience.
• Assist with consumer-facing initiatives and marketing projects, including occasional support for events or engagement campaigns.
• Support cross-functional marketing and engagement initiatives as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern