Marketing Operations & Compliance Lead

Sanofi•Cambridge, MA

About The Position

The AI-Driven Customer Engagement (AICE) team is transforming how Sanofi goes to market — redefining what modern marketing looks like. By blending human insight with AI, automation, and data, AICE is building a more intelligent, personalized, and efficient engagement model. The Marketing Operations & Compliance Lead plays a pivotal role in bringing Sanofi’s marketing strategy to life through scalable, compliant, and efficient content operations. This role sits at the center of execution — ensuring that strategic priorities are translated into actionable workflows, optimized processes, and compliant content delivery across markets. You will be responsible for ensuring the operational readiness of Sanofi’s global marketing engine by defining, implementing, and refining frameworks that allow teams to create, review, and deploy content with speed, consistency, and control. Working in close partnership with local MLR teams, Studio content creators, and pod resources, you will champion operational content excellence and compliance innovation — helping Sanofi build a next-generation, AI-powered content engine that is faster, more intelligent, and audit-ready.

Requirements

Bachelor’s or Master’s degree in Marketing, Communications, English, Design, or a related field; advanced degree preferred.
Proven agency experience with deep understanding of content development, creative production workflows, and client/MLR collaboration.
7+ years of experience managing end-to-end content operations — from ideation and copywriting to localization and deployment.
Strong copywriting skills with the ability to assess and guide messaging for clarity, accuracy, and compliance.
Expertise in content management systems (e.g., Veeva PromoMats, DAMs), metadata, and approval workflows.
Demonstrated experience building or optimizing marketing operations processes in complex, matrixed organizations.
Strong knowledge of pharmaceutical marketing compliance and regulatory review processes (MLR/RC).
Excellent communication and stakeholder management skills across creative, regulatory, and business functions.
Highly organized and detail-oriented with strong problem-solving and prioritization capabilities.
Fluency in English required; proficiency in French is a plus.

Nice To Haves

Bachelor’s or Master’s degree in Marketing, Communications, English, Design, or a related field; advanced degree preferred.
Fluency in English required; proficiency in French is a plus.

Responsibilities

Operational Excellence & Process Optimization Lead the end-to-end optimization of global marketing operations, from content ideation through approval and deployment.
Define, document, and scale repeatable workflows that increase efficiency, reduce cycle times, and enable faster market activation.
Partner with AICE and GTMC teams to integrate automation tools, metadata standards, and content management best practices.
Monitor and continuously improve operational KPIs, identifying areas for simplification or automation.
Compliance & Governance Leadership Collaborate closely with local Medical, Legal, and Regulatory (MLR) teams to streamline review and approval processes while maintaining full compliance with all standards and requirements.
Develop and promote global content governance frameworks that balance innovation with risk management.
Ensure systems and processes are audit-ready and aligned with regional regulatory environments.
Anticipate and mitigate compliance risks through proactive monitoring, documentation, and issue resolution.
Cross-Functional Collaboration & Enablement Partner with global, regional, and local marketing teams to ensure alignment between strategy, content operations, and compliance.
Support the rollout of content workflows and enablement initiatives, ensuring new tools and processes are effectively adopted.
Act as a key liaison between brand teams, content studios, and compliance partners to resolve operational bottlenecks and enable speed-to-market.
Content Management & Quality Assurance Oversee global content inventory and ensure visibility into the status, ownership, and compliance of all assets.
Establish quality standards for content creation, tagging, and localization to support reuse and scalability.
Enable structured handoffs between global and local teams, ensuring all content adheres to brand and compliance requirements.
Innovation & Continuous Improvement Champion the adoption of AI, automation, and intelligent workflows to accelerate compliant content creation and approval.
Identify new technologies, systems, or practices that can enhance operational efficiency or compliance outcomes.
Drive a culture of continuous improvement by establishing feedback loops with local markets and business teams.