Marketing Manager - Customer Experience

Direct Supply-posted 14 days ago
Full-time • Manager
Milwaukee, WI
5,001-10,000 employees
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Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them. In the Marketing Manager – Customer Experience position, you’ll lead efforts to elevate how Direct Supply engages with customers through premier tradeshows, strategic campus visits, and the transformation of our showroom into a future-focused Customer Meeting Center. You’ll align immersive, high-impact experiences with business objectives , bringing our brand to life through personalized, memorable customer interactions.

  • Lead the transformation of a traditional showroom into a multi-purpose Customer Meeting Center through a phased plan and long-term strategic vision.
  • Drive customer engagement strategy and ensure brand consistency across both physical and digital environments.
  • Collaborate with cross-functional teams to integrate technology, storytelling, and design elements that reflect the brand and support strategic priorities.
  • Apply strategic planning and project management expertise to deliver seamless execution across multiple workstreams.
  • Oversee strategy and execution for top-tier tradeshows, including messaging, engagement, and alignment to sales pipeline goals.
  • Lead end-to-end planning and delivery of on-campus customer visits, ensuring high-impact, personalized experiences.
  • Develop scalable, repeatable processes for visit execution and feedback collection to continuously improve satisfaction and outcomes.
  • Support the alignment of experiential marketing touchpoints with broader customer insight initiatives, ensuring data share to support business decisions
  • Manage vendor relationships for design, construction, and digital experience to support showroom transformation and event needs.
  • Bachelor’s Degree in Marketing , Communications, Business, or related field.
  • 6+ years of experience in marketing or customer experience roles.
  • Strong background in project leadership, stakeholder engagement, and vendor management.
  • Track record of delivering customer-centric experiences that drive measurable results.
  • Exceptional organizational and communication skills.
  • Experience with space planning or experience design is a plus.
  • Experience with AV/digital technology integration preferred
  • Experiential marketing certifications a plus
  • Generous benefit package available.
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