Marketing Intern

About the position

The team member in this position is responsible for providing superior service to both internal and external guests. The Marketing Intern is responsible for assisting the Manager of Marketing Operations in executing the property’s marketing plan and day-to-day operations.

Responsibilities

• Coordination of one or more of the following marketing disciplines for the property: special events and promotions, direct mail/database marketing, digital marketing, players club operations, player development and/or advertising.
• Superior guest relations as it involves interacting with guests during deployment of special events and promotions.
• Deployment and coordination of property contests including ordering, selection of materials, setup, décor and selection of prize-winners.
• Management and maintenance of promotional materials such as décor, promotional merchandising and other promotional tools.
• Working as event staff to set up events, administer contests, issue prizes and ensure proper procedures or rules are followed.
• Coordination of property activation events with players club personnel and or any promotional agencies.
• Management of digital assets, including but not limited to: Facebook, X, Instagram, property website, and guest feedback survey response systems.
• Setup and deploy PKMS promotions accurately and in a timely manner.
• Special projects as assigned.
• Be a customer experience owner, act in ways that will surprise and delight our guests. Leave guests with positive feelings about our property and establish/maintain relationships with them. Approach each situation with a 'yes we can' attitude, every guest every time.
• Comply with our drug & alcohol free workplace. Subject to for cause and post-accident drug tests.

Requirements

• Third or fourth year college student preferred.
• Must be able to obtain a Missouri Gaming License.
• Must possess average computer skills, specifically with all Microsoft Office programs.
• Ability to learn multiple casino tracking programs, inclusive of but not limited to: CMS and LMS.
• Excellent customer service experience.
• Must have the ability to solve complex problems.
• Oral and written communication skills.