Marketing/Housing Counselor

Presbyterian Homes & Services Career Search Agents•Oconomowoc, WI

17d

About The Position

Presbyterian Homes & Services - Towner Crest in Oconomowoc WI is seeking a Housing Counselor to join its team. The Housing Counselor represents Presbyterian Homes & Services and its operating entities to the community at large in relation to the marketing goals of the organization. This position develops and implements the marketing plan and strategies and manages ongoing maintenance of the marketing strategies in conjunction with site operations. Collaborate with Housing Counselors at other PHS sites, to build brand awareness and coordinate on shared leads and referrals Plan periodic events for community and/or prospect engagement Work with other site management to welcome/orient new residents REPORTING STRUCTURE: The Housing Counselor reports to the Site Leader/Campus Administrator at Towner Crest. HOURS: This is a 40 hour/week schedule with flexibility as needed to meet the needs of prospective residents and their families schedules. ABOUT THIS COMMUNITY Towner Crest 1205 E Lisbon Road Oconomowoc, WI 53066 The close-knit community at Towner Crest will create abundant opportunities for you. Experience the positive impact of the caring and compassionate culture of employees and residents. As an employee you can take advantage of a variety of amenities such as: - Underground heated parking - Discounted employee meals - Free Fitness Center This community offers the following care options: Independent Living, Assisted Living & Memory Care

Requirements

College degree in social work, gerontology, marketing, human services or related field, or equivalent experience.
Experience in senior housing, service or health care related environment.
Must have flexibility, personal integrity, and ability to work effectively with residents, coworkers, family members, visitors, and the general public.
Must be able to work independently and with minimal supervision.
Demonstrated computer proficiency including Microsoft Office.
Must be experienced and able to use lead management software.
Must be a team player, willing to take directions and accept responsibility for meeting specified objectives.
Must understand the basic principles of marketing and sales.
Demonstrated compatibility with PHS's mission and operating philosophies.
Demonstrated ability to read, write, speak and understand the English language to communicate with all customers.

Responsibilities

Coordinate the development and execution of marketing strategies and plan for the site under the direction of site leadership and in collaboration with the PHS best practices for Marketing.
Successfully target the necessary audiences and to implement plans to reach those audiences in relation to the marketing goals set for the site.
Plan a community networking program which will include scheduled meetings and presentations with appropriate community leaders and groups to present the services of the project.
Act as the primary on-site sales and marketing representative.
Provide information about service availability, packages, pricing, financial assistance, and related information to all inquiries.
Respond to calls and inquiries, conduct tours and provide information, advice, support and assistance to prospective customers during their decision making process.
Maintain accurate records of inquiry and lead tracking, follow up, waiting list management etc. through the designated, computerized lead management system.
Coordinate marketing processes with site staff per established timeframes.
Assist residents and their representatives with all preadmission procedures including completing reservation and entrance deposit agreements and communicating marketing and admission information in a timely manner to all customers.
Ensure a smooth transition of admissions processes to site staff per established timeframes.