OPC Employees

Westgate Resorts•Gatlinburg, TN

About The Position

As a Westgate Resorts Marketing Greeter (OPC - Off Property Consultant) you will be the frontline for the Westgate Resorts Marketing Team! Your primary responsibility will be to promote Westgate Resorts throughout Gatlinburg/Pigeon Forge by encouraging vacationers to visit our resorts by offering them extremely low rates on discounted theme park and attraction tickets. You will also be required to book room nights, sell attraction tickets, and provide concierge services for visitors and guests on vacation. As an Marketing Greeter you will : Persuade potential clients to visit Westgate Resorts by maximizing their savings on Tennessee area theme parks and attractions Engage with guests/clients to facilitate the auditing process and pre-qualify candidates for resort tours while being able to pivot them to ticket sales and or room night bookings if they do not qualify Provide 5-Star customer service to guests/clients to increase resort tour sign-up rates, ticket sales, and resort room bookings while representing Westgate Resorts to its highest standard Utilize a consultative approach when offering various discounted ticket sales & resort room bookings to optimize guest experiences while simultaneously maximizing personal commissions Open and close POS ticket sales terminals and balance cash and credit card transactions at the end of each shift Maintain a professional appearance and work environment at all times with a clean clutter free work station Stay up to date on ticket prices and special promotions that we offer as incentives to visit Westgate Resorts Have opportunities to work and travel to off-site events, pop-up locations, and conventions with little to no advanced notice, but within an acceptable distance, based on business needs, experience, and/or performance Additional details regarding commission, expenses, etc., will be discussed upon scheduling these events, will be discussed upon scheduling these events To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. Additionally, the person must possess and adhere to the following core company values: Integrity Passion Work Ethic

Requirements

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization
Requires a flexible work schedule including mornings, nights, weekends, and holidays
Must be outgoing and assertive
May be required to stand for long periods of time in outdoor and/or indoor environments
Must be able to handle cash and tickets accurately and securely
Enjoy working with tourists
Positive, self motivated, and be able to work in a team environment
Excellent face-to-face customer service skills
Will need to be able to overcome objections
Passionate about genuinely helping clients get a better deal and improving their overall vacation experience
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to write simple correspondence

Responsibilities

Persuade potential clients to visit Westgate Resorts by maximizing their savings on Tennessee area theme parks and attractions
Engage with guests/clients to facilitate the auditing process and pre-qualify candidates for resort tours while being able to pivot them to ticket sales and or room night bookings if they do not qualify
Provide 5-Star customer service to guests/clients to increase resort tour sign-up rates, ticket sales, and resort room bookings while representing Westgate Resorts to its highest standard
Utilize a consultative approach when offering various discounted ticket sales & resort room bookings to optimize guest experiences while simultaneously maximizing personal commissions
Open and close POS ticket sales terminals and balance cash and credit card transactions at the end of each shift
Maintain a professional appearance and work environment at all times with a clean clutter free work station
Stay up to date on ticket prices and special promotions that we offer as incentives to visit Westgate Resorts
Have opportunities to work and travel to off-site events, pop-up locations, and conventions with little to no advanced notice, but within an acceptable distance, based on business needs, experience, and/or performance

Benefits

Comprehensive health benefits – medical, dental and vision
Paid Time Off (PTO) – vacation, sick, and personal
Paid Holidays
401K with generous company match
Get access to your pay as you need it with our Daily Pay benefit
Family benefits including pregnancy, and parental leave and adoption assistance
Wellness Programs
Flexible Spending Accounts
Tuition Assistance
Military Leave
Employee Assistance Program (EAP)
Life, Disability, Accident, Critical Illness & Hospital Insurance
Pet Insurance
Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
Advancement & development opportunities
Community Involvement Programs