Marketing Executive - Beau Rivage

MGM Resorts International • Biloxi, MS

263d

About The Position

As a Marketing Executive, you will play a vital role in enhancing the guest experience by executing casino customer requests with discretion, sound judgment, and a commitment to service excellence. You'll use customer data to evaluate casino play, issue incentives, and collaborate across departments to support ongoing marketing and guest engagement strategies.

Requirements

• Demonstrates strong interpersonal and communication skills.
• Is highly organized, detail-oriented, and thrives in a fast-paced environment.
• Has the ability to work independently while also collaborating effectively with teams.
• Possesses a strong sense of discretion and professionalism with sensitive guest information.
• Is flexible with work schedules, including nights, weekends, and travel.
• Holds a Bachelor's degree or equivalent experience.
• Brings at least 3 years of relevant experience in casino marketing.

Responsibilities

• Evaluate casino customer activity and authorize comps and incentives within approved limits.
• Maintain and develop customer relationships to support the property's long-term growth.
• Coordinate with Casino Marketing, property personnel, and fellow Marketing Executives to provide seamless service for in-house guests.
• Assist with customer reinvestment strategies and ensure the profitability of assigned accounts.
• Handle guest disputes or complaints with professionalism, balancing guest satisfaction and business needs.
• Protect the confidentiality of all guest information, enforcing privacy policies at all times.
• Attend and support special events, including promotional functions and quarterly finance meetings when required.

Benefits

• Relocation & bonus eligibility.
• Wellness incentive programs to help you stay physically and mentally healthy.
• Discounts on company hotels, dining, entertainment, and more, plus discounts with partner companies.
• Free meals in our employee dining room.
• Health & Compensation Protection benefits.
• Opportunities for professional and personal development through programs and networking.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Accommodation
• Education Level: Bachelor's degree