Marketing Events Supervisor

PENN Entertainment • Detroit, MI

17d

About The Position

WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK. Implement Marketing special events and promotions to ensure guest loyalty and return visits to the casino (this includes all aspects of the event or promotion including writing the submission, purchasing, run of show etc.) Responsible for coordination of team member schedules, timekeeping and monitoring attendance Trains, counsel, guide and instruct team members in proper performance of their duties. Maintains and enforces departmental policies and procedures Maintain awareness of events and promotions of competitors to ensure that Hollywood Casino at Greektown remains competitive in the marketplace Supervision of team members, which includes work allocation, training, and problem resolution Evaluates performance and makes recommendations for personnel actions Report any problems or critical situations that occur to the Marketing Manager Administer all team relations policies and enforce all company policies, procedures, rules and regulations Assist in managing team related guest complaints and ensure corrective action is taken Purchase items for promotions such as gifts, props, décor etc. Other job-related duties as assigned

Requirements

• Minimum two (2) years prior experience in event and promotions planning.
• Must possess excellent guest service skills and the desire to provide our casino guests with an exceptional gaming experience
• Must demonstrate a positive public image
• Ability to communicate in a clear, accurate and concise manner, both orally and in writing is required
• Having a working knowledge of Gaming Market
• Must be computer literate (MS Office); Ability to analyze, problem solve and use good judgment to make decisions in demanding situations is essential
• Must be able to understand and comply with all departmental and Company rules, regulations, policies and procedures
• Ability to maintain confidentiality of sensitive information required

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Implement Marketing special events and promotions to ensure guest loyalty and return visits to the casino (this includes all aspects of the event or promotion including writing the submission, purchasing, run of show etc.)
• Responsible for coordination of team member schedules, timekeeping and monitoring attendance
• Trains, counsel, guide and instruct team members in proper performance of their duties.
• Maintains and enforces departmental policies and procedures
• Maintain awareness of events and promotions of competitors to ensure that Hollywood Casino at Greektown remains competitive in the marketplace
• Supervision of team members, which includes work allocation, training, and problem resolution
• Evaluates performance and makes recommendations for personnel actions
• Report any problems or critical situations that occur to the Marketing Manager
• Administer all team relations policies and enforce all company policies, procedures, rules and regulations
• Assist in managing team related guest complaints and ensure corrective action is taken
• Purchase items for promotions such as gifts, props, décor etc.
• Other job-related duties as assigned

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees