Marketing & Customer Experience Coordinator

Servpro•Brunswick, GA

1d•$40,000

About The Position

SERVPRO of Brunswick is seeking a driven and organized Marketing & Customer Experience Coordinator to support marketing initiatives across three franchise locations while serving as a key point of contact for residential restoration clients. This dual-function role is ideal for a detail-oriented professional who thrives in a fast-paced environment and is equally comfortable crafting compelling content and communicating with customers during what are often stressful situations.

Requirements

2+ years of experience in marketing, communications, or a customer-facing coordination role
Proficiency with social media platforms and content creation tools (Canva, & Meta Business Suite)
Exceptional written and verbal communication skills
Strong organizational skills with the ability to manage multiple priorities simultaneously
Reliable, self-motivated, and able to work independently with minimal supervision

Nice To Haves

Experience in the restoration, construction, insurance, or home services industry
Familiarity with CRM or job management platforms
Experience managing social media or marketing for multiple locations or brands
Background in client-facing project communication

Responsibilities

Develop and execute social media content across platforms (Facebook, Instagram, LinkedIn, Google Business, and TikTok) for three franchise locations
Maintain consistent brand voice and visual standards aligned with both SERVPRO corporate guidelines
Create content calendars, campaigns, and promotional materials to support lead generation and community engagement
Monitor analytics and report on social media performance, engagement, and reach
Coordinate with franchise owner to align marketing efforts with operational capacity and seasonal demand
Support local SEO efforts, Google Business Profile management, and online reputation monitoring
Serve as the primary point of contact for residential restoration clients throughout the duration of their job
Provide daily status updates to homeowners regarding job progress, crew scheduling, and next steps
Ensure a high level of empathy, professionalism, and clarity in all customer interactions
Coordinate internally with production teams to gather accurate job status information
Document customer communications and escalate concerns to the appropriate team member promptly
Collect post-job customer feedback and assist with follow-up satisfaction outreach