Marketing Coordinator - Full Time - Harrah's Gulf Coast

Caesars Entertainment•Biloxi, MS

1d•Onsite

About The Position

Description Essential Duties and Responsibilities i nclude the following, other duties may be assigned, as necessary. To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Roles and Responsibilities within National Casino Marketing: Coordinates National Casino Marketing and casino group reservations and travel arrangements, maintains reservation files, maintains National Casino Marketing files and makes sound “comping” decisions. Assists in room reservations, up to and including changing room types for players. Assists with Caesars Rewards player cards, ensuring all guests have correct cards and correct tier. Assist players with restaurant reservations. Assist players with all questions about all property events, promotions, entertainment, and events. Meets and welcomes incoming customers on Air Program flights and motor coach, providing information and troubleshooting any problems or complaints. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Enforce Project 21 policy and procedures by monitoring area for underage gamblers. Suggests products, services, and experiences to guests. Knowledgeable on Caesars Rewards program and property amenities, entertainment and scheduled events. Maintains an up-to-date knowledge of all promotions, events, entertainment and general property information . Promotes Caesars Rewards program to potential new customers and existing members. Present on group departure to ensure quality of service and issue a “Warm Farewell.” Establishes and maintains the good will of players, based on personal knowledge of the individual. Using customer services skills, works to ensure repeat visits. Arranges and distributes welcome packets for arrival of charter groups. Assists in creating and ensuring an entertaining and professional environment for flawless delivery and execution of service to players. Maintains a courteous, efficient, helpful and professional manner with all customers, both internal and external. Other duties as assigned. Roles and Responsibilities within Casino Marketing Host Department Will provide support within the Casino Host office as scheduled. Develops relationships with our VIP guests ensuring that our customers are dealt within a friendly and efficient manner. Will assist Casino Hosts as needed with arranging reservations etc. Performs general office duties as needed in support of the day-to-day operations of the Casino Marketing Department. Empowered to ensure customer problems/complaints. Such as, but not limited to billing disputes, service breakdowns, and hotel issues are resolved in a prompt, efficient, and courteous manner. Maintains knowledge of Promotions, Special Events, etc. to provide guests with correct and accurate information. Administers superior customer service to all guests, both internal and external. Makes sound and professional comping decisions. Maintains confidentiality of all guest and sensitive information and material. Performs duties within Special Events as needed. General Expectations: Represent Harrah’s Gulf Coast and Caesars Entertainment at player events and special events. Maintains high standards of courtesy, professionalism, and discretion in communication with or about players. Communicates all critical information to pertinent areas of operation to maintain consistency and alleviate potential problems. Communicates information and feedback on customer experience to the appropriate department manager. Demonstrates a pleasant and enthusiastic demeanor at all times. Maintains a thorough working knowledge of property and department policies and procedures. Related duties as assigned. Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company perform the essential functions.

Requirements

Must be at least 21 years of age.
Maintain knowledge of current property events, promotions, and attractions.
Comfortable working in a fast paced, dynamic environment.
Ability to work effectively in a team setting and independently.
Must present a well-groomed appearance.
Must adhere to uniform/appearance requirements.
Ability to appreciate and be friendly with all Harrah’s Gulf Coast team members who are of various ethnic and cultural backgrounds.
Able to accept direction of Senior Leadership.
High school diploma or GED required; college degree preferred.
Minimum of 1-year hotel/casino and/or customer service-related experience strongly desired.
Must possess “upbeat”, energetic personality.
Strong interpersonal skills; able to maintain composure and professionalism in all circumstances.
Excellent verbal communication and sales skills.
Excellent customer service skills.
Must have the ability to resolve problems to the satisfaction of both the customer and the company.
Must have the ability to independently maintain high levels of productivity.
Must be able and willing to work various days and shifts as required.
Working knowledge of computers and Microsoft office required; experience with CMS/LMS systems desired.
Able to read, write and speak English sufficiently to perform job.
Available to work any shift, holidays and weekends.
Responds to visual and aural cues.
Must have manual dexterity to be able to operate the following equipment: computer, telephone, photocopy machine, fax machine, and printer.
Able to tolerate a loud and noisy environment.
Able to stand and walk for extended periods.
Able to sit, stoop, reach and bend.
Able to lift 20 pounds.

Nice To Haves

college degree preferred.
experience with CMS/LMS systems desired.

Responsibilities

Coordinates National Casino Marketing and casino group reservations and travel arrangements, maintains reservation files, maintains National Casino Marketing files and makes sound “comping” decisions.
Assists in room reservations, up to and including changing room types for players.
Assists with Caesars Rewards player cards, ensuring all guests have correct cards and correct tier.
Assist players with restaurant reservations.
Assist players with all questions about all property events, promotions, entertainment, and events.
Meets and welcomes incoming customers on Air Program flights and motor coach, providing information and troubleshooting any problems or complaints.
Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
Enforce Project 21 policy and procedures by monitoring area for underage gamblers.
Suggests products, services, and experiences to guests.
Knowledgeable on Caesars Rewards program and property amenities, entertainment and scheduled events.
Maintains an up-to-date knowledge of all promotions, events, entertainment and general property information .
Promotes Caesars Rewards program to potential new customers and existing members.
Present on group departure to ensure quality of service and issue a “Warm Farewell.”
Establishes and maintains the good will of players, based on personal knowledge of the individual.
Using customer services skills, works to ensure repeat visits.
Arranges and distributes welcome packets for arrival of charter groups.
Assists in creating and ensuring an entertaining and professional environment for flawless delivery and execution of service to players.
Maintains a courteous, efficient, helpful and professional manner with all customers, both internal and external.
Will provide support within the Casino Host office as scheduled.
Develops relationships with our VIP guests ensuring that our customers are dealt within a friendly and efficient manner.
Will assist Casino Hosts as needed with arranging reservations etc.
Performs general office duties as needed in support of the day-to-day operations of the Casino Marketing Department.
Empowered to ensure customer problems/complaints. Such as, but not limited to billing disputes, service breakdowns, and hotel issues are resolved in a prompt, efficient, and courteous manner.
Maintains knowledge of Promotions, Special Events, etc. to provide guests with correct and accurate information.
Administers superior customer service to all guests, both internal and external.
Makes sound and professional comping decisions.
Maintains confidentiality of all guest and sensitive information and material.
Performs duties within Special Events as needed.
Represent Harrah’s Gulf Coast and Caesars Entertainment at player events and special events.
Maintains high standards of courtesy, professionalism, and discretion in communication with or about players.
Communicates all critical information to pertinent areas of operation to maintain consistency and alleviate potential problems.
Communicates information and feedback on customer experience to the appropriate department manager.
Demonstrates a pleasant and enthusiastic demeanor at all times.
Maintains a thorough working knowledge of property and department policies and procedures.
Related duties as assigned.
Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same.
Meets the attendance guidelines of the job and adheres to regulatory, departmental and company perform the essential functions.