About the position
The Marketing Coordinator is responsible for assisting the Marketing Department in handling all administrative tasks, including organizing events; handling all telephone, walk-in, and inbound mail inquiries; touring qualifying prospects, and assisting with resident move-ins as needed. Oakmont of Redwood City is a premier senior living community situated on a beautifully landscaped campus. Managed by Oakmont Management Group, we provide exceptional quality, comfort, and care with five-star services and amenities. Residents enjoy a rewarding lifestyle with individualized comprehensive support that promotes continuing independence. We deliver meaningful lifestyles and relationships with residents, families, and team members by developing a winning culture and living these values: Authenticity, Teamwork, Compassion, Commitment, Resilience.
Responsibilities
- Maintain a thorough knowledge of the property's product and services to effectively and accurately represent the property to referral sources and prospects.
- Walk the community tour route at the start of each day to ensure that the community is ready for daily tours.
- Give community tours as a backup to the Marketing Department.
- Handle all inbound telephone, walk-in, and mail inquiries including completing the inquiry information card, maintaining the ups list, entering new inquiry information into the marketing database, and follow-up with all correspondence, as directed.
- Qualify prospects, convert qualified prospects to tours, and convert tours to deposits using the sales process, as needed.
- Organize, plan and manage all marketing events staying within the approved budget.
- Actively attend and participate in resident, family inquiry, and referral source special events held both inside and away from the community.
- Serve as a liaison for residents and family members new to the community. Ensure that all new residents have a smooth transition to their new home.
- Completely and accurately follow a new move-in checklist.
Requirements
- Able to be flexible, adapt and respond to change, make decisions in stressful situations, and prioritize tasks and projects.
- Able to process information and apply common sense understanding to follow and carry out written or oral instructions.
- Able to analyze, solve and respond to problems or concerns.
- Able to count and perform moderately complex math problems.
- Must be highly motivated and able to work independently.
- Able to obtain and maintain valid first aid certification.
- Must pass a Criminal Background check and Health Screening tests, including physical and TB Tests.
Benefits
- Medical, Dental, and Vision benefits
- Vacation, Personal Day, Sick Pay, Holidays
- Complimentary Meals
- Bonus Opportunities
- Company Paid Life Insurance
- Team Member Discount Program (LifeMart)
- 401(k) Savings Plan with Company Match
- Recognition Programs
- Student Loan Refinancing
- Tuition Reimbursement
- Pet Insurance
- Employee Assistance Program
- Emergency Financial Assistance
