Marketing Concierge - Aloha Ambassador
About The Position
We are seeking individuals with a positive outlook and the dedication to make things happen. Come and help guests make wonderful memories by enjoying vacations and driving company success by educating our guests on our outstanding products. This could be the right opportunity for your career! WHY DO TEAM MEMBERS LIKE WORKING FOR US: Pay rate is $17 per hour, plus commission & bonuses governed by a compensation plan. Marketing Concierge have targeted annual earnings of $80,000 per year, with some Team Members earning substantially more based on their individual performance. HGV Offers Day One Team Member Benefits! Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation Recognition Program and Rewards HGV provides access to outstanding Team Member benefits, discount travel programs and much more! Join HGV to access these premier benefit programs today! 401(k) program with company match Paid Sick Days Numerous learning and advancement opportunities HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices. SCHEDULE DETAILS: Our Marketing Concierge will work a flexible schedule to include weekends and holidays. ADDITIONAL RESPONSIBILITIES INCLUDE: Promote and book vacation ownership presentations, previews and the sale of mini-vacation packages to eligible on-site guests and visitors. Provide concierge services by recommending local dining experiences and attractions to guests while communicating Hilton Grand Vacations ownership opportunities. Distribute approved promotional information and provide excellent customer service to all guests while projecting a professional company image. Assist in the implementation and tracking of current and future marketing programs according to the standards of integrity adhered to by Hilton Grand Vacations. Answering inbound calls and outgoing emails to help create memorable vacation itineraries. What are we looking for.... Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth.
Requirements
- Strong professional verbal, interpersonal, guest relations, and etiquette skills in person, over e-mail, and on the telephone.
- Basic computer proficiency with the ability to learn.
- Ability to multi-task and balance priorities.
- Ability to work a flexible schedule including evenings, holidays, and weekends.
- Proficiency in English (speak, read, write).
- High School diploma or equivalent.
Nice To Haves
- Detailed understanding of the island of Oahu with ability to explain activities, restaurants, and destinations throughout the island.
- Previous experience working in a commission based sales or marketing environment.
Responsibilities
- Promote and book vacation ownership presentations, previews and the sale of mini-vacation packages to eligible on-site guests and visitors.
- Provide concierge services by recommending local dining experiences and attractions to guests while communicating Hilton Grand Vacations ownership opportunities.
- Distribute approved promotional information and provide excellent customer service to all guests while projecting a professional company image.
- Assist in the implementation and tracking of current and future marketing programs according to the standards of integrity adhered to by Hilton Grand Vacations.
- Answering inbound calls and outgoing emails to help create memorable vacation itineraries.
Benefits
- Pay rate is $17 per hour, plus commission & bonuses governed by a compensation plan. Marketing Concierge have targeted annual earnings of $80,000 per year, with some Team Members earning substantially more based on their individual performance.
- HGV Offers Day One Team Member Benefits!
- Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation
- Recognition Program and Rewards
- HGV provides access to outstanding Team Member benefits, discount travel programs and much more! Join HGV to access these premier benefit programs today!
- 401(k) program with company match
- Paid Sick Days
- Numerous learning and advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Administrative and Support Services
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
