Marketing & Community Engagement Coordinator

University of Pennsylvania

86d • $21 - $29

About The Position

WXPN is seeking a Marketing & Community Engagement Coordinator to execute audience engagement initiatives through the oversight of volunteer and student staffing, strategic event marketing support, and community-based outreach. Reporting to the Marketing Manager, this position plays a central role in shaping WXPN’s presence at station events and collaborates with stakeholders to ensure consistent, well-prepared volunteer support across key initiatives. The Coordinator acts as a frontline steward of the WXPN brand, reinforcing WXPN’s brand presence through staffing, signage, and outreach materials at key events, and also administers the station’s student internship and work-study program.

Requirements

• Bachelor’s degree or equivalent experience.
• 2 to 3 years work experience with volunteer recruitment/management, community engagement, marketing, or related fields.
• Highly organized, outgoing, and detail-oriented.
• Strong interpersonal and communication skills.
• Ability to work independently and with a wide variety of personalities.
• Basic computer skills (MS Word, MS Excel, Google Drive) and working knowledge of databases.
• Familiarity with platforms such as Salesforce, Pardot, and Monday.com is a plus.
• Some weekend and evening work required.
• Knowledge of and interest in WXPN’s mission and music programming strongly preferred.
• A valid driver’s license and background check are required.

Responsibilities

• Recruit, schedule, and oversee volunteers for all WXPN events, including weekly Free At Noon concerts, XPN Welcomes shows, and large-scale station events.
• Coordinate with stakeholders, including venues, promoters, partners, and staff, to advance volunteer presence at all events using Monday.com.
• Utilize Salesforce for volunteer outreach, scheduling, and email updates and manage the volunteer database to accurately track hours, shifts, jobs, and contact information.
• Recruit new volunteers and conduct volunteer onboarding and trainings.
• Develop documentation on volunteer talking points, materials, and responsibilities.
• Represent the station in person at a minimum of two XPN Welcomes events per month.
• Draft and send volunteer communications, including monthly email newsletters, using Salesforce or Pardot.
• Collaborate with the Marketing Manager and Director of Marketing on the timing, implementation, and execution of marketing plans.
• Contribute to the development of marketing campaigns for station initiatives, incorporating print and digital media, public relations, and special events.
• Support the tracking and evaluation of marketing campaigns and events using analytics tools.
• Attend and work a minimum of two Welcomes events per month, setting up signage, distributing materials, and reinforcing brand identity on-site.
• Manage inventory of marketing materials and supplies needed for events.
• Administer WXPN’s internship and work-study program, including outreach, recruitment, onboarding, and scheduling.
• Serve as liaison to UPenn and other university programs and job fairs to recruit qualified, mission-aligned students.
• Track and report student involvement, collect feedback, and support the professional development of interns and student workers.
• Serve as a liaison to community organizations, student groups, and other stakeholders to extend WXPN’s outreach into new audiences.
• Identify and pursue opportunities to deepen local impact through collaborative outreach efforts.
• Coordinate background checks for all applicable WXPN staff and volunteers.
• Attend regular marketing and operations meetings to coordinate efforts across departments.

Benefits

• Comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits.
• Tuition assistance for employees, spouses, and dependent children.
• Generous retirement plans including Basic, Matching, and Supplemental retirement plans.
• Substantial time away from work for personal needs.
• Long-term care insurance options.
• Wellness and work-life resources.
• Professional and personal development resources.
• Access to a wide range of University resources and cultural activities.
• Discounts and special services for faculty and staff.
• Flexible work options.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees