Marketing & Provider Relations
About The Position
We are large Imaging group, with 30 locations in Southern California, proud leading providers of quality healthcare to the community. Our centers are equipped to treat diagnostics, traumatic, and life-threatening injuries, with caring and innovative team of healthcare professionals dedicated to enthusiastically improving the health and quality of life of the people we serve. We are looking for a Marketing and Provider Relations to join our growing team on a full- time basis. You will be working a majority of your day off-site and build relationships with referring physicians and medical offices in your assigned area. Your primary responsibility is to offer superior customer service to existing clients/ contracts (including managed care organizations), physicians, medical offices, IPA's, and other contracted accounts. In the position you will: - Identify and resolve service issues relating to referring physicians, their staff and patients. - Provide turnkey services to referring physician offices by acting as liaison between operations management - Corporate management and billing departments, to ensure timely turnaround of service issues and/or concerns - Keep sales, operations and radiologists updated on account issues and resolution (status) - Maintain special assignment accounts as directed by Operations You will assist the VP of Business Development to coordinate effective office visits. The purpose of these visits will be to: Educate referring and new offices on enhancements, new studies, and advances -- essentially target market Increase referral percentages/volume and word of mouth Increase referral percentages/volume from currently non-referring offices Maintain image in the community as cutting-edge experts Bring our level of service to the offices Effectively manage territory
Requirements
- Strong written and verbal communications skills
- Professional customer service skills
- Good overall clerical skills
- Must be detail oriented and organized
- Must be able to interact effectively and professionally with doctors, referring doctors, patients, vendors, peers, staff and management
- Should posses current California driver's license and good driving record
Nice To Haves
- Preferred 1 year experience in healthcare
- Knowledge of preparing, and interpreting spreadsheets and reports
- Managed care contracting experience is highly desirable
- Good selling skills is highly desirable
- Bilingual is a PLUS!
Responsibilities
- Identify and resolve service issues relating to referring physicians, their staff and patients.
- Provide turnkey services to referring physician offices by acting as liaison between operations management
- Corporate management and billing departments, to ensure timely turnaround of service issues and/or concerns
- Keep sales, operations and radiologists updated on account issues and resolution (status)
- Maintain special assignment accounts as directed by Operations
- Assist the VP of Business Development to coordinate effective office visits.
- Educate referring and new offices on enhancements, new studies, and advances -- essentially target market
- Increase referral percentages/volume and word of mouth
- Increase referral percentages/volume from currently non-referring offices
- Maintain image in the community as cutting-edge experts
- Bring our level of service to the offices
- Effectively manage territory
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
