Marketing and Operations Associate

Great Bear Vineyards • Davis, CA

403d • $45,760 - $47,840 • Remote

About The Position

Great Bear Vineyards is looking for a Marketing and Operations Associate to support the winery's marketing efforts and enhance customer experiences. This role combines marketing, customer service, and operational tasks, making it essential for the growth of the brand and the success of the tasting room.

Requirements

• Excellent written and verbal communication skills.
• Strong customer service skills with a friendly demeanor.
• Proficiency in photography and basic graphic design.
• Proficient in using computers and various software, including POS systems and email marketing platforms.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Passion for wine and a willingness to learn about winemaking.

Nice To Haves

• Experience in a hospitality or retail environment is a plus.

Responsibilities

• Create engaging content for the winery's website, including writing product descriptions and updating event information.
• Design and execute social media campaigns, primarily on Facebook and Instagram.
• Develop and distribute email newsletters to promote events, new releases, and Wine Club offerings.
• Take high-quality photos of events, products, and the winery for use on the website and social media.
• Manage Wine Club memberships, including invoicing, new member onboarding, and member communication.
• Troubleshoot customer issues and handle inquiries onsite and online.
• Answer customer phone calls and emails promptly and professionally.
• Process online wine orders and arrange shipping/pickups.
• Process invoices and winery expenses.
• Assist with event registration and guest list management.
• Handle private event coordination, including logistic planning and day-of event assistance.
• Pour wine at tasting events once per week to develop a deep understanding of wines and customer base.
• Maintain accurate records and reports related to sales, wine club, and inventory.
• Assist with inventory management, including stock takes, ordering, and organization.
• Ensure the tasting room is clean, well-stocked, and presentable.
• Manage event logistics, including booking bands and coordinating caterers.

Benefits

• Work from home options after training.
• Tips for pouring and event coordination.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed