Marketing and Community Comms Manager, Customer Feedback
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About The Position
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. The Research & Insights team plays an integral role in helping to transform the future of Salesforce. We ask our customers important questions because their honest feedback is crucial to our company's growth. Our organization analyzes data to drive innovation and decision-making that reflects the reality of how our customers use Salesforce - in, between, across, and around product clouds. Our findings inspire stakeholders to build better experiences and develop products that best serve our customers' needs. From the initial spark of an idea to our customer success, we share holistic and deep insights that balance both business and customer needs. We are looking for a self-starting, team-oriented, and passionate marketer to develop and drive an internal and external marketing strategy to further elevate the great work our team is doing to our different stakeholder groups. The Marketing and Community Manager role is an opportunity to support a growing team that is responsible for collecting customer feedback at scale through both IdeaExchange, Salesforce's public-facing feedback tool, as well as our internal Voice of the Customer tool.
