Director, Quality Customer Complaints

Masimo Corporation•Irvine, CA

33d•$160,000 - $210,000

About The Position

The Marketing Administrator will support the marketing department with various administrative tasks to ensure smooth operations of the department. This role requires a high level of efficiency, attention to detail, and project management skills. You will play a key part in enabling smooth collaboration between internal teams and external stakeholders by managing processes, tracking deliverables, and handling administrative workflows.

Requirements

Prior experience working within a high performing marketing organization and sales teams in a medical device company (B2B)
Experience with professional engagement of high-level external stakeholders (HCP, KOL)
Proficiency in Microsoft Office and marketing software (e.g., CRM, Medcompli, COUPA)
Excellent organizational and project management skills, attention to detail and the ability to manage and prioritize multiple tasks and responsibilities simultaneously under tight timelines and in a fast-paced environment
Proficiency in document control and asset management systems, such as Microsoft SharePoint and Oracle Agile PLM
Strong written and verbal communication skills
Creative thinking and problem-solving skills
Must be detail-oriented and flexible and bring positive attitude
Ability to work independently and as part of a team
Pro-active attitude

Nice To Haves

Experience with graphic design software (e.g., Adobe Creative Suite) is a plus, but not mandatory

Responsibilities

Provide administrative support in the planning, coordination, and execution of marketing activities and campaigns
Coordinate the execution of medical education programs and KOL engagements, ensuring accurate tracking, documentation and internal alignment
Manage data entry and updates in internal systems (MedCompli), and tracking tools.
Support the organization and coordination of external engagements, including vendor communications, venue arrangements, and follow-up tracking
Process invoices and maintain accurate budget tracking records for marketing projects
Collect and organize data related to marketing campaign performance; support the preparation of routine status reports
Maintain accurate records of marketing materials in the document control system, ensuring compliance with internal review processes
Collaborate cross-functionally to resolve operational bottlenecks, anticipate team needs and improve efficiency (pro-active attitude)
Perform general administrative tasks or special projects as needed to support the marketing organization