Marketing Accounting Assistant

Nova Home Loans•Tucson, AZ

1d•Onsite

About The Position

The Marketing Accounting Assistant is a customer-focused position supporting the Marketing and Finance & Accounting departments by delivering high-quality service to internal and external customers while performing a variety of accounting and administrative tasks. The Marketing Accounting Assistant serves as a key point of contact for branches, departments, vendors, and external partners, ensuring timely communication, accurate processing of invoices and payments, and professional resolution of inquiries. This role is responsible for daily file maintenance, bill reconciliations, data entry, and proactive follow-up while maintaining a strong commitment to responsiveness, accuracy, and service excellence across NOVA Home Loans. This is a fully on-site position, based at our Corporate office in Tucson, AZ.

Requirements

High School Diploma or GED is required.
Strong customer service skills with the ability to communicate professionally and effectively with internal and external customers.
Ability to manage multiple priorities while maintaining responsiveness and attention to detail.
Familiarity with clerical practices, office procedures, and automated equipment.
Knowledge of generally accepted accounting principles and procedures.
Ability to perform computations with reasonable speed and accuracy.
Strong organizational skills and follow-through.
Knowledge of MS Office Suite, including Excel, Outlook, and Word.
Ability to work independently and collaboratively within a team environment.
Strong written and verbal communication skills.

Nice To Haves

One (1) to three (3) years’ experience within the mortgage industry is preferred.
One (1) to three (3) years’ experience as a bookkeeper or Accountant is preferred.
Prior customer service experience in a professional office environment is strongly preferred.

Responsibilities

Serve as a primary customer service contact for internal branches, departments, Real Estate agents, and vendors regarding invoices, payments, marketing orders, and related accounting questions.
Provide timely, professional, and solution-oriented responses via phone and email to ensure a high level of customer satisfaction.
Receive, organize, and send invoices/statements/receipts from vendors to Accounts Payable ensuring accuracy and completeness.
Create and send payment links to Real Estate agents for co-branded Marketing orders and provide follow-up support as needed.
Track, document, and manage requests using a ticketing system to ensure timely resolution and accountability.
Communicate proactively with employees regarding missing receipts or required documentation and ensure appropriate follow-up is completed.
Request W-9s from vendors when required and submit documentation to Accounts Payable.
Assist in resolving billing discrepancies by researching issues and coordinating with appropriate departments.
Support various teams within the Marketing and Finance & Accounting departments with projects and tasks as assigned by supervisor.
Promote a positive, service-oriented experience by maintaining professionalism, confidentiality, and attention to detail.
Perform other duties as assigned.