Marketing Account Manager, Multimedia Production

Aimtal • MA

116d

About The Position

We’re looking for a client-facing, strategically minded Marketing Account Manager with a passion for multimedia and a strong foundation in B2B SaaS marketing. This is a client-facing role, and you will serve as the primary point of contact for clients and internal teams for your accounts in order to lead integrated, multimedia-driven marketing initiatives that drive awareness, engagement, and growth. You’ll be responsible for developing and managing creative processes across video production, motion graphics, interactive content, and visual design — ensuring all deliverables align with client objectives and brand standards. You’ll work closely with our cross-functional internal teams (designers, video editors, content strategists, and developers) to translate complex B2B messaging into compelling, high-performing multimedia content. As a trusted advisor, you’ll also guide clients through best practices in visual storytelling, content planning, and creative execution — helping them evolve their brand presence and effectively communicate their value in competitive markets. The ideal candidate has hands-on experience managing multimedia campaigns and creative production processes in an agency or consulting environment. You’re confident presenting creative concepts, navigating feedback loops, and providing strategic direction — all while maintaining positive, productive client relationships. You understand the nuances of B2B SaaS marketing and bring a blend of strategic thinking, creative insight, and project management expertise to every engagement.

Requirements

• Minimum six (6) years of experience in creative project management, multimedia production, and/or account management in a B2B or agency setting.
• Extensive experience managing creative projects from end-to-end, including video production, digital assets for social media, and website development.
• Strong client services and management skills with the ability to prioritize in a fast-paced, deadline-driven environment.
• Proficiency with modern project management software (e.g., ClickUp, Asana, Jira,) and experience with agile methodologies.
• A strong portfolio of video, design, and multimedia work, especially for enterprise tech or SaaS clients.
• Familiarity with platforms like HubSpot, Adobe Creative Suite, Figma, and video production tools.
• Ability to interpret performance data (e.g., video views, engagement rates, website traffic) and a basic understanding of SEO to inform and optimize creative strategy.
• A strong understanding of how visual design and multimedia support the full marketing funnel.
• Skilled in communicating visual ideas to both creative and non-creative stakeholders.
• Ability to collaborate with cross-functional teams and manage external vendors.
• Experience in presenting to and managing relationships with enterprise clients or executive stakeholders.
• Available to work remotely during standard North American Eastern business hours.
• Worked in an agency and environment with competing priorities and frequent change - change is not uncomfortable, and you have the skills to adapt and react as needed.
• Openness to receiving feedback and applying it for performance and process improvement.
• An ability to identify and understand big-picture ideas as well as granular details.
• Creativity and curiosity to generate new solutions to existing challenges.

Responsibilities

• Communicate clearly and proactively with clients to understand their business, brand, objectives, and challenges, acting as their trusted advisor.
• Serve as a creative leader for both clients and internal teams.
• Guide clients on how to effectively use multimedia and design solutions to achieve marketing and business goals.
• Lead client meetings, connect design decisions to business objectives, and translate client ideas into clear creative strategies.
• Lead and manage cross-functional creative teams effectively through clear communication, project forecasting, and being a resourceful problem-solver.
• Create client marketing roadmaps and identify upsell opportunities for additional creative services.
• Support in analyzing campaign effectiveness and optimizing creative content.
• Guide the creation, development, and execution of multimedia projects, including graphic design, video production, motion graphics, and website design.
• Act as a thought partner for clients on design and video projects, consulting live on calls on how to create exceptional multimedia projects.
• Manage and oversee the creative execution of project deliverables and ensure high standards.
• Manage production timelines, storyboarding, scripting, and post-production processes.
• Develop clear, actionable creative briefs and facilitate brainstorming sessions.
• Track and report on creative success metrics to inform future recommendations.
• Advise clients on using visual media within platforms like HubSpot and LinkedIn.
• Champion the continuous refinement of creative workflows and communication processes.
• Coordinate cross-functional teams to ensure smooth delivery.
• Conduct resource planning and forecasting for the Creative team and contractors.
• Drive client retention and growth by identifying opportunities for new service offerings, contract expansions, and renewals.
• Manage timelines, budgets, and project scopes for client accounts.
• Act as the primary point of contact for creative projects.
• Proactively identify and implement improvements to account management processes to enhance the client experience and operational efficiency.

Benefits

• Full-time, salaried role with competitive pay
• Health, dental, and vision insurance
• 18 days of paid time off and 8 paid holidays
• Skill and career growth training
• Remote work stipend for tech and/or co-working memberships
• Annual in-person company retreat (past locations include San Diego, California, and Mexico)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees