Market Support Manager
About The Position
The Market Support Manager builds healthy relationships with clients through providing quick and effective communication and advocating for the client internally to ensure campaigns and projects are completed on time, on spec, and on budget. Please note this position is 100% Remote however candidates must live within driving distance of Salt Lake City for occasional team meetups, to be considered. At Infinite Digital, we are on a mission to strengthen the relationships our partners have with businesses by providing personalized and effective digital, creative and public relations services. Our mission is about relationships first. Our partners - be they marketing consultants, local businesses, or large radio conglomerates - come to us to help them be successful in providing marketing services.
Requirements
- BS/MS degree in marketing or a related field. (Not required if there is enough experience)
- Recent graduates are welcome!
- Strong writing and communication skills a must.
- Proficient in email, MS Excel or equivalent, and calendar scheduling tools.
- Strong work ethic and humble teamwork mentality required.
Responsibilities
- Receive incoming requests from clients and respond timely and effectively
- Administrative duties include: Facilitate internal processes needed to fulfill orders with our partners, including Insertion and change orders.
- Assisting our sales and support office to complete tasks and gather necessary information for successful execution of campaigns.
- Compile and communicate strategy, timelines and expectations.
- Manage all client projects from a high level, working with project managers to ensure timely completion
- Attend client calls and provide insight to sales and fulfillment
- Recommend product and service improvements based on client feedback and interaction
- Undertake daily administrative tasks to ensure the functionality and coordination of the teams activities
- Conduct market research and analyze consumer rating reports/ questionnaires
- Employ marketing analytics techniques to gather important data (social media, web analytics, etc.)
- Update spreadsheets, databases and inventories with statistical, financial and non-financial information
- Schedule meetings and organize participants and technology
- Work with Sales, Support, and Fulfillment with ongoing internal communication
- Perform other duties as assigned
Benefits
- Medical, dental, and vision benefits
- 401k with match
- Complementary health advocate services such as, legal, medical billing and work-life balance services
- Continued education opportunities
- Paid time off (PTO)
- Time off for voting, adoptions, maternity and paternity, floating holidays, volunteering and bereavement
- Team activities/outings
- Pet Insurance options
- Career growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
