Market Supervisor

MarketSource-posted 3 days ago

Full-time • Manager

Onsite • Monroeville, PA

5,001-10,000 employees

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MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments. Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful.

Manages all aspects of in-store execution within assigned market, including but not limited to: staffing of retail locations, retail shift scheduling and hours completion, call report compliance, active customer engagement, sales, merchandising, and inventory management
Establishes and maintains critical relationships with client.
Ensures and promotes strong relationships with the store teams and support team to ensure communication continuity and adoption of all directives.
Manages and delivers required sales productivity and guest experience through rep performance management and engagement via 1 on 1 coaching.
Ensures employee satisfaction through progressive employee engagement.
Manages attrition through key performance indicators.
Manages performance in market to achieve all sales and customer service objectives.
Works collaboratively with District Manager to achieve all client and program objectives.
Communicates and executes launch of projects and initiatives.
Participates in program leadership meetings.
Provides regular reports to District Manager.
Participates in and completes all required sales training personally and ensures all employees in market are fully always trained.
Provides feedback on current kiosk performance, executes plan of action for future progress.
Provides responsibility for distribution, tracking and retention of all team resources.
Identifies trends and opportunities and utilizes for continuous sales and experience improvement.
Responsible for identifying needs and making recommendations to District Manager for all hiring, training, and performance management of employees within market.

Excellent communication skills both verbal and written.
Business acumen
Ability to train and develop subordinates.
Ability to incentivize and drive sales reps to perform and deliver client expectations.
Collaboration, problem solving, and critical thinking skills.
Action and detail oriented; able to prioritize while handling multiple tasks.
Proficient in MS Office (Word, Excel, PowerPoint, etc.)
Ability to build and maintain relationships.
Proactive, high energy, self-motivated, an entrepreneurial “can do” attitude.
Ability to influence/Influencing skills.
Bachelor’s Degree or equivalent required, experience in lieu of degree acceptable
2-4 years training, sales, account management or related experience and 2+ years of retail management experience required.
Specialty retail management experience required.
Proficient in all MS Office suite of products; Word, Excel, PowerPoint
Must be available to work evenings and weekends.
Must have a valid US driver’s license.
Must be able to work in-store 5 days per week. Will be responsible for 3-5 stores.
Travel Required – 60% - 80% travel required to assigned stores.
Infrequent out-of-state travel may be required.

Medical, dental & vision
401(k)/Roth
Insurance (Basic/Supplemental Life & AD&D)
Short and long-term disability
Health & Dependent Care Spending Accounts (HSA & DCFSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)

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