Market Store Protection Specialist

Ross Stores•Grandview, MO

2d•Hybrid

About The Position

GENERAL PURPOSE: The position provides a visible presence at Store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for Associates and Customers. The Specialist makes eye contact, smiles, and greets all Customers in a prominent, courteous and friendly manner deterring opportunity for theft by demonstrating "Command" presence and wearing a body worn camera. Must embrace Company values and have a mentality to protect the Ross treasure. This position will support the Area Loss Prevention Manager (ALPM) by working at assigned Stores within the market as prioritized by the ALPM. ESSENTIAL FUNCTIONS: Maintaining Safe & Secure Environment • Understands that safety is the number one priority and practices safe behaviors in everything they do and assists Store Leadership in maintaining a safe and secure environment for both Associates and Customers. • Provides visible "Command" presence, including prominent greetings with eye contact, at Store entrances/exits and on sales floor wearing a Company issued body worn camera, monitoring for potential safety issues. • Removes clutter and ensures safe, clear egress to emergency exits. Developing Great Teams & Partnerships: • Provides great Customer service by prominently greeting Customers, making eye contact, smiling and answering questions in a friendly and courteous manner. • Treats all Customers and Associates with respect. • Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs. • Regular involvement with internal and external partners. May include conference calls, scheduled district meetings, educating Associates, providing recognition, etc. • Other duties as assigned to support Loss Prevention initiatives. Personal and Store Brand • Represents and supports the Company brand at all times. • Maintains a professional appearance, in accordance with Company dress code. Mitigating Theft & Fraud • Monitors entrances/exits as well as sales floor for potential theft by identifying suspicious behavior. • Gathers theft indicators and uses internal or external intelligence to impact shortage trends. Effectively communicates to Store Leadership and Loss Prevention Leadership. • Adheres to Company policy for external theft response. • Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working. Minimizing Operational Shortage: • Increases Store awareness on effective processes to minimize operational shortage. Trains and educates Associates on shortage reduction initiatives. • Observes and validates proper checkout procedures for Customers and Associates.

Requirements

High School education or equivalent required, AA degree preferred.
Highly driven and capable of achieving results with limited oversight.
Ability to work effectively in a fast-paced environment.
Strong communication skills.
Demonstrated ability to build and maintain relationships with the Store team.
Excellent Customer service skills.
Proven ability to effectively resolve conflict.
Must be able to comply with all applicable federal and state laws and regulations for security positions, including but not limited to, additional background screening, physical examination, fingerprinting and/or drug and alcohol testing.
Must be able to travel.
Will require frequent driving.

Nice To Haves

One year retail supervisor experience or similar training preferred.
One year loss prevention/security training preferred.
Active Security Guard License preferred.

Responsibilities

Maintaining Safe & Secure Environment
Provides visible "Command" presence, including prominent greetings with eye contact
Removes clutter and ensures safe, clear egress to emergency exits
Provides great Customer service by prominently greeting Customers, making eye contact, smiling and answering questions in a friendly and courteous manner.
Treats all Customers and Associates with respect.
Demonstrates courtesy, friendliness, and professionalism at all times
Regular involvement with internal and external partners
Other duties as assigned to support Loss Prevention initiatives.
Represents and supports the Company brand at all times.
Maintains a professional appearance, in accordance with Company dress code.
Monitors entrances/exits as well as sales floor for potential theft by identifying suspicious behavior.
Gathers theft indicators and uses internal or external intelligence to impact shortage trends.
Adheres to Company policy for external theft response.
Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
Increases Store awareness on effective processes to minimize operational shortage.
Trains and educates Associates on shortage reduction initiatives.
Observes and validates proper checkout procedures for Customers and Associates.