Market Service Manager - UniFirst

UniFirst • CT

122d

About The Position

UniFirst is seeking a Market Service Manager to join our team! The Market Service Manager will oversee all operation aspects of the service department to ensure our ability to keep Customers for Life. They will recruit and lead a team of Route Service Managers, Route Service Supervisors, and Route Service Representatives who deliver to multiple customers per day - ranging from small family-owned businesses to major corporate locations. The ideal candidate will drive customer satisfaction, account growth, and profitability for their location.

Requirements

• High School Diploma or GED – bachelor’s degree preferred
• Prior customer service experience
• Ability to problem solve and handle a variety of customer service situations
• Ability to negotiate, train, coach and lead a team
• Strong computer proficiency (MS Office)
• Excellent verbal & written communication skills
• 21 years of age
• Valid non-commercial driver’s license in the state of residence
• Must meet pre-employment DOT physical requirements
• Physically capable of lifting up to 50 pounds

Nice To Haves

• An individual who is business savvy and enjoys figuring out innovative ways to help increase profit and grow customer satisfaction
• A results-driven, relationship manager who isn’t afraid to roll up their sleeves and help out the team and most importantly, the customer
• Someone who will enjoy working with your own team of Route Service Representatives and Route Service Managers that need your help and support as they develop in their own roles

Responsibilities

• Oversee the recruiting, training, and development of a team of Route Service Representatives and Route Service Supervisors
• Build strong relationships with your customers and elevate your team’s level of achievement in customer satisfaction
• Collaborate closely with location management team to provide the best customer service and product programs
• Negotiate customer contract renewals

Benefits

• 401K with Company Match
• Profit Sharing
• Health Insurance
• Employee Assistance Program
• Life Insurance
• Paid Time Off
• Direct Payroll Deposit
• Tuition Reimbursement
• 30% Employee Discount
• Employee Referral Bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees