Market Sales Manager

Ritter Communications•Little Rock, AR

About The Position

Ritter Communications, headquartered in Jonesboro, Arkansas, is the largest privately held telecom provider serving the Mid-South. Recognized as one of Arkansas' Best Places to Work for five years running, we deliver world-class broadband fiber, telecom, video, and data center services. With rapid growth and millions invested in advanced infrastructure, we now serve 197 communities and over 60,000 customers across six states. At Ritter Communications, our team combines cutting-edge technology with a customer-first mindset - and we're looking for talented individuals who share our passion for excellence and community impact. General Summary: The Market Sales Manager achieves sales goals by leading a team of Market Sales and Direct Sales professionals focused on developing new business, as well as retaining and developing additional business with existing customers. This role is responsible for the accountability and professional development of each member of the Market Sales team, while also collaborating with others on the Sales, Marketing, and Operations teams to facilitate new programs, campaigns, and offerings. The ideal candidate will be experienced with direct sales, outbound call campaigns, familiar with call center metrics and operations, and skilled at managing a sales staff. Must be energetic, innovative and have entrepreneurial instincts that will foster the continuing growth of the company.

Requirements

Knowledge of telecommunications industry including operations, technology, and equipment
Knowledge of business sales principles and practices
Knowledge of Company policies and procedures
Proficient in the use of Microsoft Office with ability to quickly learn other software as needed
Skill in oral and written communication with strong presentation and interpersonal skills
Ability to lead and motivate diverse sales teams and with demonstrated ability to teach and coach, and develop them to attain their monthly sales and revenue goals
Ability to communicate with customers, employees, and various business contacts in a professional and courteous manner
Ability to organize and prioritize multiple work assignments
Ability to pay close attention to detail
Ability to make sound decisions using information at hand
Ability to travel as required; valid driver’s license and satisfactory driving record required
Bachelor’s degree in business, marketing, or related field required, or the equivalent in training and experience
Three to Five years of experience leading a successful Market Sales team preferably within the telecommunications or IT services industries

Nice To Haves

Experience with Client Relationship Management (CRM) applications is a plus

Responsibilities

Set monthly, quarterly, and annual sales requirements within the department
Monitor work performance and conduct sales audits, providing coaching and counseling as necessary
Conduct regular meetings (one-to-one) with staff to discuss current performance against goals and provide direction on how to improve results
Assist staff with answering questions and handling escalated calls
Provide ongoing-training as needed to ensure staff is properly following departmental policies and procedures
Facilitate new processes, tools, communications, training and methodologies to ensure sales team's success across
Work with others to facilitate relationships among members of the various departments and locations in order to achieve the organization's goals and objectives
Participate in client interactions to ensure cross training, customer satisfaction and management involvement regularly
Facilitate programs to gather requirements and features from customers to augment sales, marketing, development, support, product management, and business and technology partnerships, and others as needed
Completely understands, represents, and competitively positions products and services
Expand market awareness through involvement in trade and commercial organizations
Remain knowledgeable and up-to-date on changes in the telecommunications industry through attendance of training, seminars and trade journals
Support others within the sales/service team to achieve customer satisfaction
Maintain all necessary information in CRM and other applications to report sales activity and customer information
Perform all other related duties as assigned