Market President - Small Business Banking (Northern California)

BMO Harris • Vacaville, CA

370d • $140,800 - $261,800

About The Position

The Market President, Business Banking role is responsible for direct oversight of sales, business development and service activities of a team of Small Business Officers within BMO's Business Banking segment, with a target market of companies with lending needs up to $100,000 (and sales generally up to $1 million in annual sales). The Market President - Business Banking leads and strategically coaches employees to performance, strategy, goals and vision of BMO and the Business Banking segment.

Requirements

• Typically 9+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience
• Previous supervisory or management experience
• Expert knowledge of retail banking products and services
• Expert knowledge of competitive marketplace and trends in product offerings
• Expert knowledge of all branch operational processes and policies
• Expert knowledge of branch technologies, processes, and performance metrics
• Expert knowledge of applicable regulations, audit standards, and related policies, procedures, and directives
• Seasoned expert with extensive industry knowledge
• Technical leader viewed as a thought leader for innovation
• Verbal & written communication skills - Expert
• Analytical and problem solving skills - Expert
• Influence skills - Expert
• Collaboration & team skills; with a focus on cross-group collaboration - Expert
• Able to manage ambiguity
• Data driven decision making - Expert

Responsibilities

• Small Business Officers sales management
• Business development strategy and activities
• Customer retention and cross sell
• Customer service
• Revenue and profit generation
• Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects
• Understands the needs of BMO customers or prospects to provide sales and service in the best interests of the customer
• Advises customers on products and strategies that meet their financial objectives
• Identifies and makes referrals to other business groups
• Supports sales and customer service activities to meet strategic customer experience and profitability goals
• Fosters a culture aligned to BMO purpose, values and strategy
• Ensures alignment between values and behaviour that fosters diversity and inclusion
• Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through
• Builds interdependent teams that collaborate across functional and operating groups
• Attracts, retains, and enables the career development of top talent
• Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance
• Develops, maintains, and executes a market plan, including sales strategies, to achieve sales objectives and acquire new clients
• Creates innovative business development strategies
• Develops and executes a branch business plan to maximize business growth and wallet share
• Probes to understand customer personal banking and credit card needs
• Develops rapport and instils confidence with clients
• Addresses escalated sales or relationship management issues
• Reviews and continually monitors performance of existing accounts and client relationships
• Conducts cold calls to prospective customers
• Develops and maintains a network in the community to enhance the Bank's visibility
• Supports the Bank's community involvement and participates in community activities
• Maintains a high-touch relationship with key market customers
• Reinforces sales processes and client experiences
• Acts as a trusted advisor to senior leaders for making business decisions
• Develops an expert understanding of business/group challenges
• Recommends measures to improve organizational effectiveness
• May consult to or serve on various committees and task forces
• Acts as a subject matter expert on relevant regulations and policies
• Influences and negotiates to achieve business objectives
• Identifies emerging issues and trends to inform decision-making
• Develops long-range vision to support the team's business goals
• Recommends business priorities, advises on resource requirements and develops roadmap for strategic execution
• Implements, reviews, and revises work plans
• Conducts independent analysis and assessment to resolve strategic issues
• Acts as the prime contact for internal/external stakeholder relationships
• Works with internal stakeholders and colleagues to leverage sales, fulfillment, and referral opportunities
• Ensures alignment between stakeholders
• Monitors sales and service performance against plan
• Breaks down strategic problems, and analyses data and information
• Collaborates across BMO to develop communications strategies
• Communicates goals, plans, and assignments
• Leads the implementation of new programs, products and processes within the branch
• Establishes priorities to lead the team in developing sales, service, and people strategies
• Leads the execution of operational programs
• Coordinates the implementation of national and regional sales and service initiatives
• Assesses and adapts existing operational programs
• Recommends opportunities to drive improvements across the branch network
• Plans and controls unit operating expenses
• Manages transactional outcomes for customer calls
• Resolves complex or unresolved customer situations
• Maintains current knowledge of personal banking and credit card industries
• Builds effective relationships with internal/external stakeholders
• Maintains the confidentiality of customer and Bank information
• Identifies and reports suspicious patterns of activity
• Complies with all legal and regulatory requirements
• Operates at a group/enterprise-wide level
• Influences how teams/groups work together
• Applies expertise and thinks creatively to address unique or ambiguous situations
• Communicates abstract concepts in simple terms
• Fosters strong internal and external networks
• Anticipates trends and responds by implementing appropriate changes

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree