Market Performance Manager (Columbus/Cleveland)

Dealer Tire

5d•$85,000 - $110,000

About The Position

With a comprehensive lineup of Vehicle Protection plans, Sonsio offers industry-leading programs that cover Tire Road Hazard Protection, Appearance, Parts & Labor Warranties, Mechanical Advisory, and other critical consumer services. These benefits provide vehicle owners with affordable and valuable coverages to keep their vehicles on the road safely, and also maximize the resale value by keeping the appearance of their vehicles like-new. Sonsio Vehicle Protection is committed to innovation and excellent customer service. Since our inception in 1984, Sonsio has been a leader in the automotive industry — serving more than 82,000 dealerships, F&I service providers, manufacturers, insurance companies, parts suppliers, retail chains, and many independent retailers across all 50 states, Canada, and Puerto Rico. We understand the challenges and complexities that our partners face when it comes to offering vehicle protection plans. There is no one-size-fits-all. Every business we help is different and has their own set of challenges. That’s why, when you partner with Sonsio, we work with you to provide a custom solution designed to improve customer acquisition and retention and increase profitability. And when it comes to managing claims, you don’t have the time or resources to worry about the headaches. Sonsio provides end-to-end support and decades of expertise to give customers the highest quality services with a world-class customer experience.

Requirements

Bachelor’s Degree or equivalent experience required
Minimum of 3 years of experience in Account Management in Auto Finance or Dealer Operations
Must have an in depth understanding of the auto finance, lending or service business.
Experienced with delivering effective training and service support to dealership personnel.
Ability to effectively build value and strengthen relationships to all levels of the dealership.
Strong communication skills with proven ability to communicate across dealership management and within the company.
Experience working with Salesforce/ CRM tool.
Proficiency at intermediate level with all Microsoft Office products required
Strong and quick assessment skills with ability to critically think in the moment and add value
Meet the requirements of Sonsio’s Motor Vehicle Record Policy and Company Vehicle Fleet Policy.

Responsibilities

Develop a pro-active working relationship with all assigned JM&A Field Team members
Provide routine communication to JM&A Field Team
Identify and grow the business within a defined territory.
Develop and maintain existing customers by implementing sales and marketing strategies set forth by the company and JM&A Field Team.
Identify, develop and grow new business as needed to attain budget.
Research, plan and implement sales strategies to increase customer retention and develop new business to maximize opportunities through sales calls, product support and training.
Monitor and communicate competitive information including pricing, policies, and market strategies for both dealers and JM&A Field Team.
Fully understand all programs and be able to deliver one-on-one and group presentations and training sessions and overcome program objections.
Responsible for dealership commitment activities, including relationship building at all levels of the dealership, business planning, goal setting, value selling and retention activities.
Proactively identify and resolve any customer sales, service and claims issues.
Provide new store installs of designated programs and support services.
Coordinate activities and pull in resources as appropriate to meet the needs of the dealership.
Work with dealership and JM&A Field Team to maximize business.
Stay abreast of current competitive activity.
Develop and execute a plan for each dealership with continual follow-up and communication.
Maintain daily sales activity, contact list and opportunity pipeline in Salesforce.
Achieve individual quarterly sales objectives
Ensure all administrative tasks are completed in a timely and accurate manner.
Other Duties as Assigned