Market Performance Leader - Government, Workplace and Community + Live

Hga

About The Position

Overview: Join HGA and lead operational excellence across our Government, Workplace & Community + Live markets! Washington, DC, Minneapolis, MN, or Milwaukee, WI. In this role, as a Market Performance Leader , you will be responsible for managing and optimizing performance within a group of aligned markets. This role ensures efficiency, profitability, and alignment with business goals by overseeing project delivery, resource management, financial performance, and process improvement. The leader collaborates with firm leadership, design teams, and clients to drive growth, enhance operational effectiveness, and maintain a competitive edge in the industry. This full‑time role reports to our national Market Leader, with a strong dotted‑line partnership to the Vice President of Operations. In this role you will:

Requirements

Bachelor's or Master's degree in Architecture, Engineering, Interior Design, Business Administration, or related field.
12+ years of progressive experience in architecture, design operations, or professional services leadership with at least 5 years of experience as a successful project manager.
Demonstrated success managing financial performance, project delivery, and team operations within a market or practice area.
Exceptional written, verbal and presentation skills that can be used across all levels of HGA.
Deep understanding of architecture and design industry trends, delivery models, and client expectations.
Proficiency with Deltek Vantagepoint, Microsoft Office Suite, and related project management tools.
Translates vision into action; aligns team or functional goals with strategic priorities.
Shapes messaging and communication strategies; leads cross-functional collaboration.
Drives a culture of ownership and performance within and across teams.
Models transparency, learning from failure, and continuous improvement.
Encourages accountability in decision-making and outcomes.
Manages market projects to NSR and margin goals set in the yearly budget.
Drives innovation in methods or practice areas; establishes or enhances standards across teams or functions.
Champions change initiatives and models adaptability in ambiguous or high-stakes situations.
Helps teams pivot strategically while maintaining focus and morale.
Uses change as a lever for innovation and improvement.
Anticipates challenges, navigates ambiguity, and makes strategic decisions with wide impact.

Nice To Haves

Professional licensure in architecture interior design or engineering preferred.

Responsibilities

Develop and implement strategies to improve efficiency, performance, and client outcomes within the market.
Provide executive oversight of project delivery, quality, and design standards to ensure excellence and consistency across the market(s).
Monitor and interpret key performance indicators (KPIs of profitability, utilization, backlog, client satisfaction) to inform decision-making and planning.
Anticipate and mitigate operational risks that may impact project delivery, staffing, or financial outcomes.
Promotes innovative ideas, systems thinking and continuous evolution of practice standards.
Oversee financial performance, including budgeting, forecasting, and cost management to achieve market profitability goals.
Direct staffing and resource allocation, working with staffing coordinators through a consistent process to balance workload, utilization, and professional growth opportunities and to honor cross-sector staffing commitments through transparent, coordinated planning.
Partner with HR and Market Leaders to align workforce planning, recruitment, and talent development with market and firmwide needs.
Collaborate with Design, Technical, and Operations leaders to streamline workflows, integrate best practices, and drive continuous improvement.
Collaborate with Market Leaders and Business Development teams to drive growth, sharpen market positioning, and surface new opportunities, providing disciplined challenge in go/no-go decisions to protect end profitability.
Ensure compliance with firmwide standards for quality, sustainability, and regulatory requirements.
Guides teams successfully through transitions with clarity, empathy and decisiveness.
Lead and mentor senior project managers and emerging leaders by setting clear expectations for accountability, innovation, and collaboration, and by actively promoting cross-market collaboration, knowledge sharing, and ongoing learning and development.
Collaborate with Practice Group Leaders and HR partners on performance feedback, succession planning, promotions, and compensation recommendations.
Cultivate a culture of transparency, continuous learning, and excellence in project delivery.
Coach and support project managers in building and sustaining strong client relationships, ensuring consistent delivery quality, responsiveness to evolving client needs, and improved project margin performance.
Represent the market(s) internally as a key voice in firmwide leadership forums and externally as an advocate for the firm's expertise and design excellence.