Market Operations Supervisor

Alabama One Credit Union•Tuscaloosa, AL

just now

About The Position

Summary: The Market Operations Supervisor oversees and manages the daily branch operations of the organization through the maintenance of account records, transactions, cash management and reporting. Responsible for ensuring all branch operational tasks and cash controls are completed accurately and in a timely manner. Provides guidance and support for the Market Operations Team as well as the entire branch network.

Requirements

High School diploma or equivalent
Ability to develop and maintain a supportive relationship with branch and interdepartmental teammates
Working knowledge of financial service regulations and account guidelines
Strong time management skills with ability to manage deadlines and prioritize tasks
Excellent communication skills, both written and verbal
Must be detail-oriented and well organized

Nice To Haves

Proficient with MS Office, Excel, Word and Adobe Acrobat
3+ years experience in the financial industry

Responsibilities

Oversee the day-to-day market operational tasks of the organization
Assist in leading the market operations team, provide guidance, training and performance feedback
Create and monitor department and organizational reports
Responsible for the imaging and retention of all internal documents
Assist the branch teams with ATM/ITM balancing and research machine outages
Create and monitor the machine balancing security schedules
Oversee the balancing and maintenance of off-site ITM machines
Work closely with the L&D Team to create branch cash handling training
Maintain the Branch Cash Handling Manual
Supervise cash ordering, delivery and vault limits in the branch network
Oversee, balance and audit the Jack Warner Vault
Review the over/short reports and regular monthly audits of the branch network
Complete account maintenance and research as needed
Reconcile general ledger accounts on a daily and/or monthly basis
Assist members and team members with resolving account issues in an accurate and timely manner
Oversee all purchasing and purchasing budgets for the organization
Other duties as assigned