Market Operations Specialist

TMX Group • New York, NY

1d • Hybrid

About The Position

The Market Operations specialist will work with the AlphaX US team, as well as the market operations team in Canada to provide specialized, experienced trading and technology support to our US Equities Participants in a trade floor environment, while supporting the effective operation of the trading platform. This is an outstanding opportunity to work at the cutting edge of the US equity markets where you will have the opportunity to develop your experience, build valuable relationships, and be at the center of the company’s growth. This role reports to: Managing Director, Head of Product and Analytics, AlphaX US This role is hybrid (3 days in the office/week) - based in New York City, NY.

Requirements

• 2+ Years of US financial markets required
• A friendly, professional demeanor and ability to excel in a trading floor/team-oriented environment
• Passionate about the Participant experience with an analytical and problem solving approach
• Committed, quick to learn and grasp new technology and concepts while managing time effectively
• Excellent communication and interpersonal skills

Nice To Haves

• Active SIE and Series 99 certifications are preferred
• Knowledge of the FIX protocol is preferred

Responsibilities

• Onboarding of new clients, including the set-up, administration of participating organizations and technology vendors.
• Support Participants with their market access needs, including certifying Participant technology and troubleshooting requests related to complex trading and/or technical issues, and setting / supporting Participant configuration changes.
• Support the effective operation of our core US equities production trading enterprise by; servicing cancel order and trade requests, system health monitoring, conduct exception report reviews, clearing support, and monitor trade activity
• Key member of our US equities contact center, providing extraordinary level one support to a wide range of Participants from traders and technology professionals, to business leaders and back office professionals
• Provide a continuous feedback loop with the broader AlphaX US team to ensure the optimal Participant experience.
• Engage in the business requirements, Participant readiness and user acceptance testing process for new equities trading corporate and operational deliverables
• Support the delivery of all Business Continuity, Incident Management and Disaster Recovery plans
• Advocate for continuous process optimization through Participant feedback and industry best practices

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees