Market Operations Specialist

Novig • New York, NY

10d • $70,000 - $90,000

About The Position

Novig is a sports prediction market that guarantees users the best lines by allowing them to play directly against friends or the market, rather than against the house, making the sports trading experience more efficient, fair, and, most importantly, profitable

Requirements

• Deep Sports Knowledge: You’re highly familiar with major American professional and college leagues, and you understand the rhythms and life cycles of these markets.
• Real-Time Decision Making: You thrive in fast-paced, high-stakes environments, making quick, data-driven decisions as events unfold.
• Flexibility: You’re available to work during peak trading hours—primarily weekends and evenings—when the action happens.
• Social Media: You’re in tune with current trends and hot button topics across the sports landscape, on X, Instagram, and other platforms.
• Collaboration: You will be interacting with Novig users, engineers, and customer support team members frequently. Understanding how to communicate professionally and effectively across all channels is crucial.

Responsibilities

• Create daily featured offerings across all major sports - including NFL, NCAAF, NBA, NHL, MLB, NCAAB, Soccer, and UFC - and curate the selections displayed at the top of the app to highlight the most compelling games and matches
• Build weekly schedules for parlay boosts and market pushes - including marquee games and matchups where we want to drive elevated trading activity
• Create custom and special markets tied to major sports storylines (coach firings, trade deadlines, free agency, player starting roles, etc.), and collaborate with the social media team to develop marketing plans that maximize visibility and drive trading engagement
• Manage Discord community engagement throughout the day and evening, ensuring user prop requests are gathered and pushed live on the app quickly and relay app suggestions to team
• Respond to user questions accurately and in a timely manner, requiring a comprehensive understanding of all facets of the app - including trading mechanisms, app features, grading and settlement processes, and the full suite of product offerings
• Assist with daily trade settlement - i.e.in-play markets, futures, custom events and more
• Study competitor offerings and relay insights, ideas, and user feedback to the product and engineering teams to help refine and improve the product

Benefits

• Robust health, dental, and vision plans, covering 100% of health premiums and 99% of dental and vision premiums
• Generous 401(k) plan, matching up to 4% of base salary
• Health Savings Account (HSA) with $1,080 annual company contributions
• $27/day food or commuter stipend when working in our NYC office

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed