Market Operations Overnight Lead
About The Position
The Overnight Lead will be responsible for day to day management of Equities Trading Services desk during overnight trading hours (8pm-4am EST). This will include overseeing the work of 2 more junior analysts as they support the Nasdaq Stock Market during overnight hours. Support tasks will include trading and technical support, oversight of market access limits, and managing larger issues and incidents that arise during the overnight session. Functional management of Trading Services desk in the overnight hours including all of the below tasks. Research and respond to all trading and technical inquiries from both internal and external customers using various support tools. Provide assistance/training to customers in all facets of Nasdaq’s Equities business including the use of all exchange services and ancillary products. Troubleshoot all client connectivity issues including firewall changes, access list modifications, and session configurations. Support for the Nasdaq/FINRA Trade Reporting Facility (ACT). Provide client assistance on specific functionality for all new and existing Nasdaq protocols. Manage major incidents by troubleshooting and communicating with internal and external clients. Apply AI-driven thinking to improve standard operating procedures and service workflows. Responsible for making regular process improvements in all facets of the group’s daily duties. Support user acceptance testing of new products.
Requirements
- Undergraduate degree in business related major or related experience
- At least 2-3 years experience
Nice To Haves
- Preference for Series 7, Series 24 or willingness to pass SIE within 5 months of employment.
Responsibilities
- Day to day management of Equities Trading Services desk during overnight trading hours (8pm-4am EST).
- Overseeing the work of 2 more junior analysts as they support the Nasdaq Stock Market during overnight hours.
- Trading and technical support
- Oversight of market access limits
- Managing larger issues and incidents that arise during the overnight session.
- Functional management of Trading Services desk in the overnight hours
- Research and respond to all trading and technical inquiries from both internal and external customers using various support tools.
- Provide assistance/training to customers in all facets of Nasdaq’s Equities business including the use of all exchange services and ancillary products.
- Troubleshoot all client connectivity issues including firewall changes, access list modifications, and session configurations.
- Support for the Nasdaq/FINRA Trade Reporting Facility (ACT).
- Provide client assistance on specific functionality for all new and existing Nasdaq protocols.
- Manage major incidents by troubleshooting and communicating with internal and external clients.
- Apply AI-driven thinking to improve standard operating procedures and service workflows.
- Responsible for making regular process improvements in all facets of the group’s daily duties.
- Support user acceptance testing of new products.
Benefits
- 401(k) program with 6% employer match
- Employee Stock Purchase Program with 15% discount
- Student loan repayment program up to $10k
- Company paid life and disability plans
- Generous paid time off
- Comprehensive medical, dental and vision coverage
- Health spending account with employer contribution
- Paid flex days to support mental wellbeing
- Gym membership discounts
- Hybrid home/office schedule (for most positions)
- Paid parental leave
- Fertility benefits
- Paid bereavement leave
- Company gift matching program
- Employee resource groups
- Paid volunteer days
- Education Assistance Program
- Robust job skills training
- Professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1,001-5,000 employees
