Market Operations Manager

Carvana • York, PA

94d

About The Position

At Carvana, we sell cars, but we are not salespeople. We have made it our mission to create a hassle-free way for people to buy and sell cars. We saw a huge problem with how much of a headache it is to buy a car the traditional way, so we committed ourselves to put customer satisfaction at the core of our business, we have built a no-pressure, no-haggle online car buying experience that saves our customers time and money. Customers can search through thousands of vehicles online, see full 360-degree views of both the interior and exterior of the vehicles before deciding to go through the purchasing process. Our Customer Advocates will then either deliver the purchased vehicle to our customer's driveway using one of our kick-ass one car haulers, or they will meet our customers at one of our amazing coin-operated Vending Machines. Carvana's Market Operation department is known for its team-oriented, fast-paced environment. We expect bright people who are willing to roll up their sleeves, step in wherever needed, mentor and develop team members, and assume additional responsibilities as needed while juggling multiple projects. Don't forget to bring your personality! We thrive from each unique perspective. Our strength is in our diversity of opinions.

Requirements

• A Bachelor's degree from an accredited undergraduate institution.
• At least five years of relevant experience in team leadership roles managing multiple employees.
• Experience handling logistics.
• Ability to operate in ambiguity with grace.
• Appreciation for differences of opinion.
• Skills to manage employee and customer experience effectively.
• Willingness to roll up your sleeves and take on new assignments.

Responsibilities

• Manage logistics, inventory quality, scheduling, registration paperwork, customer experience, employee experience, community outreach, and mentoring and training programs.
• Make good decisions in an autonomous job environment.
• Juggle multiple projects and responsibilities.
• Develop creative solutions to process challenges.
• Maintain a direct link to leadership at Carvana's home office in Phoenix.

Benefits

• Full-Time Salary Position
• Medical, Dental, and Vision benefits.
• 401K with company match.
• Student loan payments and discounts on vehicles.
• Benefits for pets.
• Wellness program for physical and mental health.
• Opportunities to expand skill set and share knowledge.
• Company culture of promotions from within.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Motor Vehicle and Parts Dealers
• Education Level: Bachelor's degree