Market Operations Manager

Karoo Health

88d

About The Position

We’re looking for a Market Operations Manager to oversee our engagement teams and ensure the day-to-day operations of the market run smoothly. This role is hands-on and execution-focused: you’ll coordinate patient onboarding, manage workflows, and keep daily operations on track so our clinical and care teams can do their best work. The ideal candidate is detail-oriented, comfortable managing frontline staff, and eager to jump in wherever needed to keep operations moving.

Requirements

• 2–4 years of experience in healthcare operations, patient engagement, or team coordination.
• Prior experience supervising or supporting frontline staff strongly preferred.
• Familiarity with patient onboarding, scheduling, or care coordination workflows.
• Organized and detail-oriented with the ability to juggle multiple priorities.
• Strong communication skills and a collaborative working style.
• Comfortable working in a fast-paced, startup environment where processes are evolving.

Responsibilities

• Supervise and support engagement team members who handle patient outreach, scheduling, and onboarding.
• Provide coaching and feedback to help the team meet goals for responsiveness and service quality.
• Support the interview and onboarding process for engagement team members as the company grows.
• Participate in the design and deployment of member engagement campaigns, and ensure execution, monitoring and measurement of campaign effectiveness and outcomes.
• Ensure patients are successfully onboarded into Karoo programs, including initial outreach, scheduling, and hand-offs to the care team.
• Track onboarding progress and follow up on incomplete steps to avoid gaps in care.
• Manage scheduling, task lists, and operational workflows to keep the market running efficiently.
• Identify and resolve day-to-day issues quickly, escalating when needed.
• Monitor team activity, including outreach volumes, scheduling turnaround, and patient onboarding success.
• Share updates with leadership and suggest process improvements when gaps are identified.
• Work closely with clinical staff to ensure patients are scheduled appropriately and care plans are followed.
• Partner with central operations to make sure engagement workflows and tools are being used effectively.
• Partner with external vendors providing tools and support for patient engagement functionality.
• Directly support achievement of partnership goals by working and collaborating with relevant partner teams.

Benefits

• Competitive compensation in a startup immediately prior to Series A.
• Remote work environment available (Travel required on ad hoc basis).
• Full benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees