Market Operations Director

Wonder•Darien, CT

1d•$138,000 - $159,000

About The Position

As a Market Operations Director, you will lead operational excellence across a multi-unit restaurant region, spanning multiple cities and locations. This role will focus on driving consistent guest satisfaction, operational standards, and profitability across your market. You will work closely with restaurant leadership teams, guiding them in day-to-day operations, long-term strategic planning, and talent development. As part of the Operations Leadership Team, you will ensure the company's strategic initiatives are successfully executed at the market level, fostering a culture of high performance, accountability, and growth.

Requirements

7+ years of multi-unit restaurant management experience in a high-growth, geographically dispersed environment managing 20+ stores
Proven leadership in developing, coaching, and retaining high-performing teams
Strong financial acumen with experience managing market-level P&L and driving profitability
Excellent communication, organization, and decision-making skills, especially under pressure
Ability to travel frequently across the market to maintain operational oversight and lead by example
Bachelor's degree or equivalent work experience is preferred
Passion for developing talent, driving operational excellence, and exceeding guest expectations
Must be 21 years old and legally authorized to work in the US
Must be able to lift 50 pounds
Must be able to stand for a full shift while working
Must have open availability, including night and weekend availability
Must have the means of transportation and ability to travel from site to site within assigned region
Must have a current Food Handlers Certification

Responsibilities

Serve as a motivational leader and cultural ambassador, promoting Wonder’s mission and values
Lead and develop a team of Senior Operations Leaders to ensure alignment with company goals and market growth strategies
Ensure flawless execution of restaurant operations by visiting locations, coaching leadership teams, and using performance data to drive improvement
Monitor financial performance through P&L management and use of reporting tools to ensure profitability and cost control
Oversee hiring, training, and development of leadership talent to foster high-performing teams and support succession planning
Collaborate with cross-functional teams to evaluate and approve market growth opportunities
Lead new restaurant openings by playing an active role in recruitment, training, and operational setup
Ensure compliance with food safety, labor laws, and other regulations across the market
Drive operational improvements by identifying opportunities, diagnosing challenges, and implementing effective solutions
Build relationships with internal and external stakeholders to ensure seamless communication and support across the organization
Lead performance reviews, competency discussions, and corrective actions to ensure sustained market success