Market Operations Client Solutions Lead Analyst

Citi • Getzville, NY

35d • Hybrid

About The Position

This is a Hybrid position in Getzville and will require, at Minimum, 3 days a week in office. Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your self-starter skills in analysis, problem solving and communication to Citi’s Operational Client Strategy team. By Joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Team/Role Overview This role sits within Markets Operations in the Client Strategy team. The team is responsible for simplifying and improving the client experience and eliminates delays by taking ownership of cross-regional and cross-functional issues, navigating the global organization, and mobilizing the appropriate resources to ensure a timely and satisfactory resolution. The individual within this role will be working closely with the OTC Derivatives business to understand the current client experience and how to make measurable improvements both for our clients and our internal teams. What you’ll do Takes global ownership of client servicing issues and facilitates resolution through engaging Citi business partners Delivers client metrics and participates in communication sessions with all constituents (i.e. Regional single points of contact & Service Delivery partners) Establishes, provides input, and tracks operational metrics and service level requirements to achieve business goals Acts as client advisor in the client’s interest while driving cross-regional & cross-functional process improvement opportunities Manages the internal Client at Risk process & supports escalation resolution as necessary to facilitate timely resolution Partners with Sector, Vertical & other business partners to ensure alignment of service experience with business strategies What we’ll need from you Breadth of knowledge of the business and organization Well-developed working knowledge of the business and the upstream and downstream influences Demonstrated ability to provide outstanding client service at a senior level Exceptional written and oral communication skills Ability to develop client solutions and manage projects Ability to identify and implement effective process improvements Intermediate to Advanced level MS Office Skills Exceptionally strong interpersonal & relationship-building skills Risk & Controls experience Entrepreneurial mindset when taking on new processes Have a self-starter mindset and take ownership

Requirements

• Breadth of knowledge of the business and organization
• Well-developed working knowledge of the business and the upstream and downstream influences
• Demonstrated ability to provide outstanding client service at a senior level
• Exceptional written and oral communication skills
• Ability to develop client solutions and manage projects
• Ability to identify and implement effective process improvements
• Intermediate to Advanced level MS Office Skills
• Exceptionally strong interpersonal & relationship-building skills
• Risk & Controls experience
• Entrepreneurial mindset when taking on new processes
• Have a self-starter mindset and take ownership

Responsibilities

• Takes global ownership of client servicing issues and facilitates resolution through engaging Citi business partners
• Delivers client metrics and participates in communication sessions with all constituents (i.e. Regional single points of contact & Service Delivery partners)
• Establishes, provides input, and tracks operational metrics and service level requirements to achieve business goals
• Acts as client advisor in the client’s interest while driving cross-regional & cross-functional process improvement opportunities
• Manages the internal Client at Risk process & supports escalation resolution as necessary to facilitate timely resolution
• Partners with Sector, Vertical & other business partners to ensure alignment of service experience with business strategies

Benefits

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees