Market Operations Client Solutions Lead Analyst

Citi • Getzville, NY

3d

About The Position

The individual within this role will be working closely with the Market Operations Product Teams to understand the current client experience and how to make measurable improvements both for our clients and our internal teams.

Requirements

• Breadth of knowledge of the business and organization
• Well-developed working knowledge of the business and the upstream and downstream influences
• Demonstrated ability to provide outstanding client service at a senior level
• Ability to develop client solutions and manage projects
• Ability to identify and implement effective process improvements
• Intermediate to Advanced level MS Office Skills
• Entrepreneurial mindset when taking on new processes
• Have a self-starter mindset and take ownership

Responsibilities

• Delivers client metrics and participates in communication sessions with all constituents (i.e. Regional single points of contact & Service Delivery partners)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees