Market Manager

Asurion•Cincinnati, OH

About The Position

Asurion is a global leader in technology protection and support solutions. From lost, stolen, and damaged wireless handsets to malfunctioning computers, gaming systems, and more, Asurion provides worldwide best-in-class premier support, service, repair, replacement, and delivery. This position resides in the Customer Solutions team focused on any customer facing solution from processing claims to technical support.

Requirements

Expert experience with the Serve, Solve, Sell approach
Excellent working knowledge of the Microsoft Office Suite
Exceptional public speaking, interpersonal, and skilled in written communication
Comfortable with a great deal of self-governing and ambiguity; able to continue to complete work and drive results in such an environment
Ability to guide stakeholders and provide pertinent information to make informed decisions
Ability to handle frequent and sweeping change in a fast-paced environment
Ability to work successfully as a co-located team with both Asurion and client employees
Self-starter and can work autonomously with little supervision.
Ability to work a flexible schedule inclusive of holidays, nights and weekends.
Ability to travel over 75% of time; including air travel and car rental
Maintains a current driver’s license in good standing
Active listener; strong communication - verbal and nonverbal
Probes; good analysis; solves more detailed problems
Manages time; self-directed in most work areas; assists others
Builds relationships with teammates and establishes relationships with key stakeholders
Detailed understanding of the products and services offered.
Adaptable to change; can help support others through change
Contributing team member and leverages relationships to advance work
Provides peer to peer feedback and coaching to new team members
Inspires peers through engagement, team support and continuous improvement.
Accountable for own performance and supporting efforts of team, acting with a customer first mindset.

Nice To Haves

Prefer a minimum of 6 months of previous experience in retail technology, sales, customer service or related field
Prefer a minimum of 6 months of experience using smart technology products

Responsibilities

Effectively develop and maintain relationships to guide and impact behavioral changes, drive sales incentives and contest and set site expectations
Partner with Sales Enablement leadership to understand organizational priorities, create onsite coaching plans priorities to drive store change or policy reinforcement
Adhere to general standard operating procedures for onsite visits
Provide guidance on policy and procedures as well as best practices
Serve as an Expert sales coach guiding practice sessions and role plays, observing real-time interaction and provide In the Game Feedback
Meet or exceed a diverse set of goals and matrix developed based on organizational goals
Identify opportunities within the customer interaction experience and partner with sales leaders to conduct training as needed
Serve as the primary Asurion voice for assigned sites with the ability to provide readouts daily and adhoc readouts on current site state
Partner with stakeholders to resolve problems and remedy issues as they arise
Ongoing communication with key team members on site progress
Administrative tasks such as managing travel and expense reports timely and in adherence with outlined company and team guidelines