MARKET MANAGER - Charlotte, Raleigh & Greensboro

Salaried/Skilled Trades NSG Group•Charlotte, NC

1d•$83,000 - $95,000

About The Position

The Market Manager will work collaboratively with other areas of the business to ensure the delivery of our Wholesale value proposition – “The right glass, safely delivered without fail, on time and in perfect condition.” as well as our operational efficiency objectives. Areas covered in this role include Charlotte, Raleigh & Greensboro. Essential Functions: Re-enforce a safety-first mindset and ensure regulatory compliance. Drive initiatives and a culture that delivers service quality, Employee engagement, Sales, and MOP. Continuously engage with customers to prospect, advance, and close new business as well as grow the number of clients for AGRNA with a specific focus on ‘brick and mortar’ Customers. Meet or exceed regional sales targets and margin targets as well as manage costs to optimize efficiency. Focus on the retention and development of Customers and Employees in the region. Maintain staffing requirements, hire and train new staff in support of the annually approved operating plan and the overarching strategic growth plan. Monitor staff performance oversee employee goal and objective setting. Conduct mid-year and year end performance reviews. Assist staff in overcoming obstacles to accomplishment of work objectives. Ensure current business processes are delivered in line the JSOX and QMS and propose changes for improvement to Line Manager. Manage their respective teams to ensure appropriate KPI's are in place and that they are aligned with employee goals and objectives. Participate in monthly performance reviews and be prepared to provide variance analysis for their respective market as well as gap closure responses relating to operational and financial measures. Review operational performance data (e.g., safety, quality, call answering, order activity, order fulfillment against customer commitment) to monitor and measure productivity, goal progress, and work activity. Meet annual operational and financial goals and objectives for the region. Adherence to NSG/Pilkington Standards of Business Conduct and its Values and Principles Other duties as assigned by the Regional General Manager. Scope/Dimensions: Responsibility of delivering the Operational aspects as well as maintaining and acquiring Customers within a Customer focused environment. Working through their team and in collaboration with Supply Chain, Human Resources, Procurement, Quality, Safety and Finance, the Market Manager is responsible for maintaining a safety-first culture, fostering employee engagement and satisfaction, meeting financial and operating objectives, ensuring a high level of customer satisfaction. Competencies: Decision Making: Takes appropriate actions to minimize risks and maximize the opportunities in decision making process. Promotes the review and learning from business decisions. Passion for Excellence takes personal responsibility and ownership for achieving results and objectives. Customer Focus: Recognizes and sizes opportunities to build business with new and existing customers.

Requirements

BS/BA degree in related discipline and 5+ years outside business-to-business sales and operations experience required.
Without college degree, 5+ years outside sales and operations experience required or significant experience (5+ years) of Aftermarket Glass Replacement industry along with demonstrated leadership abilities.
This position could require travel up to 70% of the time based on business need including overnight travel.
Must have valid driver’s license.
Must have and maintain acceptable MVR (Motor Vehicle Report) as defined by safety requirements.

Nice To Haves

Previous PNA or glass industry experience

Responsibilities

Re-enforce a safety-first mindset and ensure regulatory compliance.
Drive initiatives and a culture that delivers service quality, Employee engagement, Sales, and MOP.
Continuously engage with customers to prospect, advance, and close new business as well as grow the number of clients for AGRNA with a specific focus on ‘brick and mortar’ Customers.
Meet or exceed regional sales targets and margin targets as well as manage costs to optimize efficiency.
Focus on the retention and development of Customers and Employees in the region.
Maintain staffing requirements, hire and train new staff in support of the annually approved operating plan and the overarching strategic growth plan.
Monitor staff performance oversee employee goal and objective setting.
Conduct mid-year and year end performance reviews.
Assist staff in overcoming obstacles to accomplishment of work objectives.
Ensure current business processes are delivered in line the JSOX and QMS and propose changes for improvement to Line Manager.
Manage their respective teams to ensure appropriate KPI's are in place and that they are aligned with employee goals and objectives.
Participate in monthly performance reviews and be prepared to provide variance analysis for their respective market as well as gap closure responses relating to operational and financial measures.
Review operational performance data (e.g., safety, quality, call answering, order activity, order fulfillment against customer commitment) to monitor and measure productivity, goal progress, and work activity.
Meet annual operational and financial goals and objectives for the region.
Adherence to NSG/Pilkington Standards of Business Conduct and its Values and Principles
Other duties as assigned by the Regional General Manager.