Market Manager - NC East

Boyd Group Services•East Flat Rock, NC

18h•Onsite

About The Position

The Market Manager is responsible for the operation and results of multiple locations within a designated area, encompassing operations, internal and external development, business relationships, customer satisfaction, and profitability. This role requires providing leadership and mentoring to direct reports and effectively and efficiently leading their team. The Boyd Group aims to provide an elite infrastructure and supportive environment for its teams to excel in collision and glass services, emphasizing growth and career advancement.

Requirements

Minimum of five years collision repair industry
Minimum of three years of management
Estimating license if applicable in the state
Ability to read and understand financial statements
Extensive estimating experience

Nice To Haves

ICAR Platinum certification preferred

Responsibilities

Ensure consistent execution of WOW (Wow Operating Way) plan for all locations.
Manage the activities of all locations within the designated market through active coordination with the individual locations’ General Managers.
Monitor capture rates to insure stores are taking full advantage of opportunities.
Manage and hold all staff accountable for shop performance by ensuring all reporting employees understand the company mission to WOW every customer and be the best, ensuring staff is following standard operating procedures (SOP), recognizing and documenting exceptional and substandard performance.
Be the conduit for load leveling for the market by holding daily calls.
Recruit, interview, train new hires.
Ensure customer satisfaction by coaching staff and resolving customer concerns as required.
Seek out opportunities for continuous education and development for all employees.
Participate in external marketing and team building activities as requested.
Promote safe, clean working conditions; review audits and safety records of their locations.
Ensure all personal protective equipment is being used properly and document managers that do not enforce safety policies.
Work with corporate staff to achieve the external growth of the assigned market internal reporting and communications to meet or exceed the objectives of the area business plan.
Review location performance against goals with location managers, and provide coaching to ensure all locations are performing to potential.
Contact all claims managers and dealer accounts on a monthly basis (minimum).
Conduct operations reviews with location managers and audits (in-person) on a monthly basis, and meet as requested.
Promote, develop and act as a liaison with area insurance contacts and other referral points.
Ensure that stores are responsive to clients in a timely manner.

Benefits

Annual Paid Time Off (PTO) plans
2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
6 paid holidays annually
Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
401(k) Retirement Plan with company match
Employer Paid Short-Term Disability & Life Insurance
Additional Voluntary Life Insurance
Continuing Education Opportunities
Free Prescription or Non-Prescription Safety Glasses annually
Annual Voluntary Uniform Stipend
Voluntary Daily Pay option available
Great salary and benefits