Market Manager - Alabama

Monogram Health • Mobile, AL

21h • Remote

About The Position

The role of the Market Manager is key to operational performance and market
outcomes. The Market Manager will be responsible for the day-to-day operations
of the Market. In collaboration with the Market Physician Executive, the Market
Manage will oversee all aspects of the people, process and systems that support
the delivery of care, growth, and talent for the Market. Through delegated
responsibility the Market Manager will be responsible for aspects of the P&L,
including administration and oversight. The Market Manager will operate in a
heavily matrixed organization to help lead a profitable business segment for
Monogram Health. Reporting to the Market Physician Executive and matrixed to the
General Manager, the Market Manager will be charged with achieving company
Organizational Key Results, Key Performance Indicators, and Financial Health of
the Market. The Market Manager will work closely with Regional/Market and
Centralized clinical and operations Leaders to deliver quality patient care and
overall patient and staff experience. The Market Manager will represent the
Market in Monthly Operating Reviews, champion change, implement strategic
priorities, optimize operations, deliver results, and drive great culture.

Requirements

• This position is remote but may require 25% of travel within their given market.
• Experience managing a high-risk patient population and leading clinical staff in care management, managed care, and or/or home health environment are preferred.
• Experience supervising nurses, nurse practitioners, and social workers.
• Experience partnering with physicians to drive results.
• Proven accountability for performance and driving results.
• Ability to multi-task and manage a large volume of concurrent priorities.
• Comfortable using, interpreting and drawing conclusions from large data sets.
• Excellent verbal, written, and visual communication skills.
• Proficient with Microsoft Office Suite (Word, Excel, Power Point, etc.)
• Electronic Medical Record (EMR)/Care Management Platform experience required.
• BS/BA or equivalent experience required, MBA, MHA, or similar degree a plus.
• 3+ years previous experience working in Managed Care or Delegated Risk Partnerships.

Nice To Haves

• Experience managing a high-risk patient population and leading clinical staff in care management, managed care, and or/or home health environment are preferred.
• BS/BA or equivalent experience required, MBA, MHA, or similar degree a plus.

Responsibilities

• Direct administrative supervision of Market Clinical and Operations team members.
• Support the development and presentation of Monthly Operating Reviews.
• Along with the Market Physician Executive, lead daily, weekly and monthly meetings with the Market, Region, and Enterprise.
• Develop reports, data analysis, root cause on Market KPIs and Trends to guide Market Performance.
• Function as primary lead for Clinical Operations, between Market, Region, and Centralized cross functional stakeholders.
• Responsible for new patient engagement and established patient disengagement to drive growth targets.
• Collaborate with Call Center, Marketing, Provider Engagement, Community Outreach Leaders to deliver on growth plans and strategies.
• Engage with strategic practices and partners in Market, as needed.
• Accountable for patient experience (NPS), service recovery (grievances and complaints) and retention.
• Working closely with Market Physician Executive, Regional, Medical Economics and Finance Leaders, monitor key operational metrics and P&L, leveraging resources and dashboards for performance oversight.
• Management and oversight for scheduling system, processes, and performance.
• Accountable for staff capacity, productivity, and quality in visit cadence, against model of care.
• Drives prioritization of risk visit frequency for highest risk and opportunity patients, to include Clinical Intervention Pathways, Admission/Readmission Risk, High Utilizers and Disengagement.
• Responsible for performance outcomes and deliver of Patient and Provider facing evidence-based Care Plans.
• In collaboration with the Market Physician Executive and Clinical Operations, ensures the integrity, timelines, and quality of Clinical Documentation in Monogram Health’s EMRs.
• Manage, monitor, and report compliance risks/issues/concerns of the Market, Staff and Delivery of Care.
• Day-to-day delegated supervision of Advance Practice Providers, Registered Nurses, Social Workers, and Market Administrative Coordinators.
• Performance Management, coaching and development through skip level and regular 1:1 with team members.
• Support talent acquisition, interviewing and hiring of clinical and operations team members.
• Onboard, train and support the development path for field-based team members.
• Manage staffing against Budget, which includes work force planning and work force management.
• In coordination with the Market Physician Executive, lead, and host bi-annual in-person team building and facilitated learning sessions.
• Other duties as assigned.

Benefits

• Opportunity to work in a dynamic, fast-paced and innovative value-based provider organization that is transforming the delivery of kidney care.
• Competitive salary and opportunity to participate in the company’s bonus program.
• Comprehensive medical, dental, vision and life insurance.
• Flexible paid leave and vacation policy.
• 401(k) plan with matching contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees