Market Manager, Services

American Tower•Irvine, CA

About The Position

We are seeking a Market Manager, Services to join American Tower’s growing services business. You will execute and deliver our turnkey services offering within a defined geographical area, having direct oversight of all soft-cost, pre-construction, and construction phases through integration and customer acceptance. You will lead an execution team of real estate project managers and construction managers and be responsible for delivery performance, customer communications, data integrity, resource planning, and financial goals in your assigned territory. You will be accountable for delivering results that meet or exceed targets and for building and maintaining customer relationships. Day to day you will lead customer and vendor deployment meetings, establish team goals, act as the escalation path for issue resolution within your area, and collaborate with peers and cross-functional teams that directly support our services business. As a Market Manager Services, you are responsible for the recruitment, performance management, and career development of a team of Services Senior Project Managers, Senior Construction Managers, Project Managers, and Construction Managers. You’ll also be expected to cultivate a collaborative team dynamic that meets our business objectives. Other duties as assigned.

Requirements

Bachelor’s degree in Business, Planning, Engineering, Real Estate or Construction Management, or equivalent work experience required.
Eight years of experience managing wireless network deployments, preferably with direct expertise in site acquisition, construction management, and commissioning and integration required.
Experience leading wireless carrier deployments with broad working knowledge of the turnkey services process required.
Strong understanding of customer systems, processes, and project volume and expectations at the operational area level.
Expertise in managing wireless site development professionals through network deployment projects.
Self-motivated leader who can influence and drive change, maintain customer relationships, and establish a positive culture.
Approximately 40% travel may be required to support the position’s responsibilities.
Strong organization, planning, and customer facing communication and presentation skills.
Ability to work with different functional groups and levels of employees to effectively and professionally achieve results.
Strong leadership skills; ability to drive and motivate a team to achieve results, leverage data, and engage customers at all levels.

Nice To Haves

Previous supervisory experience preferred.

Responsibilities

Execute and deliver acquisition, zoning and permitting, and construction management of all assigned projects within your defined area. This includes project oversight across a business line with services revenue within your defined area.
Act as the escalation point for mitigating and resolving issues and collaborate cross-functionally across the collocation process to deliver results.
Perform accurate deployment forecasting, workload analyses, and resource demand planning.
Allocate external and internal resources to ensure proper staffing ratios are in place based on work volume fluctuations.
Implement onboarding and training plans that enable employees to meet business objectives.
Identify and vet new vendor candidates in your area; support negotiations, training, and onboarding; manage work allocation; conduct regular performance reviews; and support procure-to-pay activities to ensure timely and accurate purchase orders and payments.
Own deployment data integrity and accuracy for your area; ensure forecast accuracies/adherence.
Manage all deployment activities including site acquisitions, due diligence, architectural/engineering services, zoning, permitting, project management, construction, deployment meetings, reporting, and closeout packages for assigned customer.
Lead efforts with internal and external customers to identify and resolve project delays, leveraging data to review aging, gap analyses, cycle-times metrics, master lease agreement fees, leases’ operating working capital, and customer invoicing at the operational area level.
Responsible for the recruitment, performance management, and career development of a team of Services Senior Project Managers, Senior Construction Managers, Project Managers, and Construction Managers.
Cultivate a collaborative team dynamic that meets our business objectives.
Other duties as assigned.