Market Manager, Client Relationship Manager

Kforce • Boston, MA

133d • Hybrid

About The Position

The Market Manager/Client Relationship Manager is responsible for the cultivation, administration, and maintenance of client relationships. Provides oversight of the client delivery process of a given office and builds relationships with clients through the delivery of exceptional customer service characterized by mutual respect, understanding, and trust.

Requirements

• Bachelor's degree preferred or a combination of education and experience and a minimum 6 months relevant staffing experience.
• Previous management experience preferred.

Responsibilities

• Oversee all activities related to the client delivery process within a given office or marketplace.
• Hire and supervise a team of client relationship associates (depending on office/market).
• Provide training, mentoring and career development of team members.
• Set daily activity goals for team, ensure attainment of set goals, and provide day-to-day guidance and direction.
• Conduct weekly one-on-one meetings with team members and perform account or pipeline reviews.
• Ensure accounts and job orders are prioritized accordingly.
• Develop service and delivery plans in support of organizational strategies and objectives.
• Identify customer needs; be continuously alert and responsive to changing customer business environment and needs.
• Communicate to account management team accordingly.
• Serve as the quality checkpoint associated with the service and delivery process.
• Provide ongoing performance feedback to each team member, both informally and through the formal performance evaluation process.
• Provide support by accompanying team members to key client visits when appropriate.
• Promote Kforce services to clients by determining and implementing appropriate marketing techniques for industry and region, including regular visits to current clients.
• Qualify and prioritize new job orders.
• Negotiate with client to establish appropriate bill rates, contract terms, and fees for incoming job orders.
• Employ appropriate methodologies to facilitate the matching process from the client perspective.
• Ensure client expectations regarding job orders are set and maintained.
• Conduct follow-up activities with clients to ensure customer satisfaction and delivery by candidate of expected services.
• Identify new job order opportunities through client contacts and consultants via candidate marketing and relationship building.
• Prep and debrief clients; provide coaching and advice to the client through the interview process, to include counter-offers.
• Advise clients throughout the placement process.
• Work closely with Talent Delivery associates in efforts related to candidate activities including quality assurance, candidate follow-up, candidate retention and extension, lead generation, re-marketing, and assignment end.
• Develop and execute daily plan.
• Participate in periodic training to enhance representation of clients in HR management decisions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees