Market Fulfillment Manager

US LBM Holdings • Altoona, IA

290d

About The Position

The US LBM Market Fulfillment Manager is responsible for managing and optimizing the fulfillment process within a designated market or division. This role ensures that products or services are delivered efficiently, accurately, and on time, while meeting customer expectations. This person will work closely with internal teams, vendors, and other departments to improve the overall customer experience, streamline operations, reduce costs, and optimize inventory.

Requirements

• Bachelor's Degree in Supply Chain Management, Industrial Engineering, Logistics, Business Administration, or a related field preferred.
• 5+ years of experience in fulfillment, supply chain, or logistics management, with at least 2 years in a managerial or leadership role.
• Extensive knowledge of the building material industry or distribution to support Supply Chain objectives.
• Proficient in Microsoft Office Suite and other business-related software systems, including inventory management and order fulfillment software.
• Knowledge and skill to establish action list, owners and timelines to execute projects on time and within budget.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong understanding of fulfillment operations, including inventory management, order processing, shipping logistics, and customer service.
• Experience managing relationships with third-party logistics providers (3PLs) and fulfillment centers.
• Proven ability to lead teams, manage projects, and drive process improvements.
• Strong analytical skills with the ability to assess data, identify trends, and make data-driven decisions.
• Excellent communication skills, with the ability to collaborate effectively with cross-functional teams and external partners.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.

Responsibilities

• Lead, train, and motivate a team of fulfillment managers, buyers, and project planners to meet performance goals.
• Oversee daily operations of product fulfillment, including order processing, inventory management, and distribution within the assigned market or division.
• Ensure efficient inbound transportation, warehouse operations, and delivery of products to customers while meeting or exceeding delivery targets.
• Monitor stock levels and coordinate activities to ensure adequate inventory is available for timely fulfillment of orders.
• Ensure supplier orders are fulfilled accurately, with a high level of quality and on time, while resolving any fulfillment and payment issues promptly.
• Work closely with marketing, sales, and customer service teams to ensure alignment of market strategies and fulfillment objectives.
• Continuously assess and improve fulfillment processes to enhance efficiency, reduce costs, improve inventory turns, and meet evolving customer demands.
• Track key performance indicators (KPIs), prepare regular reports on fulfillment performance, and provide insights for improving supply chain operations.
• Facilitate relationships with external logistics providers, suppliers, and vendors, ensuring service level agreements (SLAs) are met.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Wood Product Manufacturing
• Education Level: Bachelor's degree