Market Engineer I - IT
About The Position
ESSENTIAL FUNCTIONS: Responds to telephone help-line calls and ensures all client/user support calls and service requests are handled or escalated in a timely manner. Provides 1st level support for all systems including software and hardware for all platforms, problem determination/isolation, analyzing problem data, performing data analysis, documenting findings, escalating complex problems to the I.T. staff or service vendors and communication final resolution to clients and users. Responsible for completion and documentation of all assigned day-to-day tasks/activities per the Daily Work Schedule for each system and shift. These functions include 1st level support for clients/users requests, systems backups, printing, routing, and other duties. Updates procedures and documentation for all platforms, including performing intermediate technical tasks. Uses the help desk log to track and close all client/user calls or problems. Ensures the computer/equipment room is maintained at prescribed temperature levels and in a clean and orderly condition. Provides one-on-one training for Support Technicians and client/users. Monitors and reports system performance issues as necessary. Participates in department driven projects. Maintains confidentiality in matters pertaining to company records, policies, and customer lists. Shred reports containing sensitive data as determined by management. Maintains logs to track system downtime and report all extended downtime to the supervisor and/or manager. Performs all duties in a manner that ensures the I.T. Department will meet or exceed the measurable objectives for service level to clients/users and system availability. Maintains property technical asset inventory. Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures. Completes all other duties as assigned. Job Demands: Lifts up to a maximum of 50 lbs. and must be able to carry objects weighing up to 25 lbs. Must be able to work in areas containing high noise levels, bright lights and dust. Position requires 30% standing, 40% sitting, 30% walking. Requires some pushing and climbing. Requires very frequent twisting, stooping, bending, kneeling and reaching overhead. Must be able to respond to touch, speech, aural and visual cues. Must be able to maneuver all areas of the casino.
Responsibilities
- Responds to telephone help-line calls and ensures all client/user support calls and service requests are handled or escalated in a timely manner.
- Provides 1st level support for all systems including software and hardware for all platforms, problem determination/isolation, analyzing problem data, performing data analysis, documenting findings, escalating complex problems to the I.T. staff or service vendors and communication final resolution to clients and users.
- Responsible for completion and documentation of all assigned day-to-day tasks/activities per the Daily Work Schedule for each system and shift.
- Updates procedures and documentation for all platforms, including performing intermediate technical tasks.
- Uses the help desk log to track and close all client/user calls or problems.
- Ensures the computer/equipment room is maintained at prescribed temperature levels and in a clean and orderly condition.
- Provides one-on-one training for Support Technicians and client/users.
- Monitors and reports system performance issues as necessary.
- Participates in department driven projects.
- Maintains confidentiality in matters pertaining to company records, policies, and customer lists.
- Maintains logs to track system downtime and report all extended downtime to the supervisor and/or manager.
- Performs all duties in a manner that ensures the I.T. Department will meet or exceed the measurable objectives for service level to clients/users and system availability.
- Maintains property technical asset inventory.
- Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same.
- Adheres to all regulatory, company and department policies and procedures.
- Completes all other duties as assigned.
Benefits
- Comprehensive Medical, Dental, and Vision Insurance to support your health and well-being
- Life and Disability Insurance to provide financial security in unexpected situations
- 401(k) retirement plan to help you save for the future.
- Generous Paid Time Off (PTO) policy to ensure a work-life balance and time for personal needs
- Education Assistance program to support your professional development and continuous learning
- Exclusive Team Member Discounts as a recognition of your valuable contribution to the team
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
