Market Director, Stores

Genuine Parts Company • High Point, NC

78d

About The Position

The Market Director, Store Operations is a key leader responsible for overseeing the operational performance of multiple store locations within an assigned market. Reporting to the Divisional Vice President of Store Operations, this role ensures operational excellence, compliance, and efficiency while fostering a customer-centric culture. The Market Director partners with store managers and their teams to achieve organizational goals, enhance profitability, and provide an exceptional customer experience to achieve sales and profit targets.

Requirements

• Bachelor’s degree in Business Administration, Operations Management, or related field.
• Proven ability to analyze data, develop strategies, and deliver results in a fast-paced environment.
• Ensures consistent execution of operational standards to maximize store performance and efficiency.
• Cultivates a high-performing workforce through coaching, development, and effective team leadership.
• Champions initiatives that enhance the in-store customer experience and drives satisfaction.
• Manages budgets and operational metrics to achieve profitability and sustain growth.
• Proficiency in operational tools, inventory management systems, and reporting software.

Nice To Haves

• 7+ years of progressive leadership experience in retail store operations with multi-unit management experience.
• Embodies values: serve, perform, influence, respect, innovate, team.
• Effectively communicates by motivating and inspiring others through clear and proactive communication.
• Delivers results and drives customer success by committing and focusing on outcomes to deliver results and making the customer the center of decisions.
• Makes balanced decisions and thinks strategically by being a forward thinker.
• Develops high-performing teams by providing inclusive leadership, attracting and developing world-class talent, providing ongoing feedback, and building trust across the organization.

Responsibilities

• Lead, mentor, and develop store managers to drive operational excellence and continuous improvement across all locations.
• Monitor and ensure compliance with operational policies, safety standards, and company procedures.
• Analyze and interpret the market's profit and loss statements and inventory reports to identify and implement strategies to improve operational performance.
• Keep management apprised of issues, progress, and results.
• Partner with sales leadership to identify and deploy strategies and tools to improve store efficiency and service levels to achieve and exceed district financial objectives and quotas.
• Evaluate business results of the market and stores to ensure the delivery of strategic objectives on budget timelines.
• Produce accurate and timely financial reports and projections for the market.
• Analyze operational metrics and implement strategies to improve efficiency, reduce costs, and drive profitability.
• Collaborate with cross-functional teams to align operational initiatives with the business objectives.
• Work cross-functionally with Sales market director to deliver key sales initiatives.
• Oversee inventory management processes to minimize shrinkage and optimize stock levels.
• Conduct regular store visits to assess operations, ensure adherence to store standards, train and coach teams, and provide actionable feedback to leadership teams.
• Champion employee engagement initiatives to build a positive work environment and drive retention.
• Stay informed about market trends, competitor strategies, and industry advancements to maintain a competitive edge.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees