Market Development Manager - Retail Operations Field

Samsung Electronics

About The Position

Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us. Role and Responsibilities As a Market Development Manager, you will be responsible for maximizing SEA's market position, product penetration, and profitability within an assigned market. Your role will focus on identifying growth opportunities, executing strategic initiatives, and enhancing brand awareness through strong retail execution and consumer engagement. Success in this role will be determined by your ability to analyze market trends, foster strategic partnerships, and drive favorable retail experiences that support business objectives.

Requirements

Strategic Mindset: Anticipates future trends and creates solutions based on competitive and consumer insights to drive long-term business impact. Challenges the status quo and articulates a clear vision for future market opportunities.
Decision Quality: Makes sound decisions by considering objectives, risks, and market implications. Establishes clear courses of action in a timely manner, leveraging data and market trends.
Business Insights: Keeps up with current and future policies, practices, and trends within the industry, competition, and marketplace.
Cultivates Innovation: Provides feedback and recommendations on sales strategies, tactics, and resources in response to sales trends and competitor activities. Maintains expert-level knowledge of the mobile industry, including competitor products and market trends, to develop innovative ways to promote Samsung products. Adapts training content and engagement strategies to suit different internal and external audiences.
Partners with 3PL to attract, develop, and retain top talent while fostering trust and accountability. Aligns internal teams and 3PL partners for clear delegation, shared KPIs, and seamless execution. Conducts store visits to train, coach, and support Field Sales Managers and SECs, ensuring performance excellence. Ensures Field Sales Manager and SEC schedules align with business needs and labor budgets, optimizing workforce efficiency in collaboration with 3PL partners.
Organizational Savvy: Anticipates challenges, plans approach accordingly, and navigates complex organizational dynamics effectively. Develops constructive relationships with internal and external stakeholders to drive business results and behavioral change.
Building Networks & Balancing Stakeholders: Understands stakeholder expectations and proactively shapes business strategies to align with their needs through joint business planning. Serves as a liaison between different stakeholder groups to drive consensus and positive outcomes. Establishes strong partnerships with key internal and external decision makers
Drives Results: Motivated by success with a strong drive to achieve ambitious goals. Demonstrates resilience and persistence in overcoming challenges while maintaining a positive outlook.
Ensures Accountability: Establishes clear responsibilities and processes for tracking and measuring performance. Acts with ownership, following through on commitments to achieve key objectives.
Business Acumen: Strong understanding of business and market trends with the ability to collect and interpret relevant data. Identifies high-impact opportunities and capitalizes on them to drive growth. Directs Work: Provides clear direction and accountability by delegating assignments appropriately. Monitors progress and removes obstacles to ensure timely delivery of results.
Interpersonal Savvy: Builds and maintains strong working relationships across various teams and levels of the organization. Manages Ambiguity: Comfortable handling uncertainty and making decisions with incomplete information. Adapts to change and maintains productivity in dynamic environments.
Presentation Skills: Effectively facilitates presentations in various settings, from one-on-one discussions to large group engagements. Commands attention and manages audience engagement effectively.
Technical Learning: Rapidly acquires new skills and knowledge about technical topics and industry developments. Continuously improves expertise in Samsung products, competitive landscape, and market trends.

Responsibilities

Meet and exceed all sales and operational KPIs, ensuring continuous market growth.
Gather and communicate market intelligence and insights to corporate partners to influence strategic decision-making.
Develop partnerships with key stakeholders to drive KPIs
Analyze reports and identify opportunities to increase revenue and market share within the assigned market.
Work closely with retail sales associates, managers, and local industry leaders to ensure best-in-class merchandising and brand representation at retail locations.
Facilitate all logistics for large group training sessions for retail sales associates and managers on Samsung products and services.
Execute national go-to-market strategies for all product launches, ensuring seamless integration into the retail environment.
Collaborate with 3PL partners to address staffing, performance management, and key market initiatives.
Validate scheduling and workforce alignment with business needs in partnership with the 3PL team.
Support operational effectiveness by overseeing co-employment challenges and providing solutions for seamless execution