Sanford - Market Customer Service Assistant (Part Time 25 hours)

Kennebunk Savings•Berwick, ME

About The Position

This position is part time, 25 hours per week. Kennebunk Savings operates on the shared belief that Helping One Another Is the Right Thing To Do. Our Core Values– Trust, Integrity, Proactive and Empathy provide the guide posts for how we support that belief. They guide our day to day actions – from the way we build relationships, to how we make decisions and problem solve, to how we interact with one another. Our Core Values form the foundation of our culture. Embodying them forms the basis of what makes for a successful employee at Kennebunk Savings. Scope of Work: The individual in this role will accurately and efficiently process a variety of customer transactions. This individual will be knowledgeable of our company’s products and services to effectively meet the customer’s needs and provide a high level of customer service.

Requirements

Displays high level of regard for trust and confidentiality
Has a working knowledge of Microsoft Office Products
Displays strong written and verbal communication skills
Displays strong organization skills and the ability to multi-task to meet established deadlines
Demonstrates a high level of accuracy and attention to detail
Effectively uses analytical skills to solve technical, as well as, non-technical problems
Ability to adapt to change
Experience in a professional, service focused and fast-paced environment
High school or General Education Diploma
Physical surroundings are generally pleasant and comfortable with minimal exposure to injury or other hazards
Dexterity of hands and fingers to operate a computer and other office equipment
Lifting and moving of moderately heavy objects on occasion
Standing for extended periods of time

Nice To Haves

Prior knowledge of banking regulations is preferred

Responsibilities

Transaction Processing/Cash handling - Process a variety of transactions accurately and efficiently which may include deposits, withdrawals, loan payments, check cashing, verifying incoming/outgoing cash, and daily balancing of cash drawer/vaults
Customer Experience– Displays the following attributes: friendly, outgoing, professional, courteous, projects a positive image, resolves problems quickly and efficiently, and is respectful to customers.
Product/Technical Knowledge – Maintains a working knowledge of company products and services in order to communicate effectively with customers. Proficient with technology required for this position.
Promotes the Kennebunk Savings Brand by recommending our products and services, supporting our community focus & commitment to being a premier employer
Understands, supports and adheres to organizational policies and procedures
Consistently emphasizes the importance of teamwork in the department and company at large
Responsible for keeping abreast of company news and information
Responsible for completing required training and policy review
May serve on various committees
Willingness to take on additional tasks and duties