When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability and a sense of urgency all while putting knowledge to work to drive change. In addition, we’re a Great Place to Work… and we really mean it! Kyocera Document Solutions America, Inc. was officially certified a Great Place to Work since 2022. An organization earns this distinction when its employees have expressed their trust the people they work for, have pride in what they do and enjoy the people they work with. As a Market & Business Intelligence Manager at Kyocera, you will be responsible for developing the tools, platforms, and processes by which the company collects and analyzes both business performance data and customer research. This new opportunity in a strategically important area of the company will allow you to shape the future of customer and business intelligence for the organization. You will work closely with business leaders to identify their needs and translate them into functional requirements, then collaborate with Information Technology to build business intelligence platforms and reporting capabilities, to turn the requirements into reality. In addition, the Customer & Business Intelligence Manager will design and conduct surveys and focus groups to gather customer insights. These findings will support market segmentation, assess customer process requirements, and inform competitive analyses, providing valuable data to help leadership prioritize business initiatives aligned with customer needs.